WALL STREET ENGLISH ★ 3.1

Mô tả Công việc

About Logiscool

Logiscool teaches children coding and digital literacy in fun-based after-school centres. Founded in Budapest, Hungary, in 2014, Logiscool has taught over 185,000 students across ca. 170 locations in 35 countries. With a presence across 35 countries and an award-winning proprietary methodology, Logiscool has emerged as a clear leader with an excellent offline and online product. Logiscool’s operations were launched in Vietnam in 2023.

Key Areas of Responsibility:

1. Sales performance management

• Review the sales objectives for the month and set individual goals for each Education Consultant to meet the center target by considering pending collections, pipelines, and experience.
• Prepare and propose sales plans and monthly action plans to the Head of Operations (HOO).
• Prepare a daily/weekly report for the HOO on the sales situation in the center and revise the action plan to ensure that milestones and targets are met each month.
• Consistently review and evaluate the conversion performance of all the channels, activities/events, and sales team members.
• Ensure accurate and timely information updates from the sales team in the organization’s CRM system.
• Contribute to the sales of the school by offering prospect presentations during the month with the same conditions as the other sales team members.

2. Training and development

• Review the previous sales team performance, identify areas of improvement for each team member, and prepare an action plan for the month to improve sales effectiveness.
• Conduct on-the-job training, coaching, and feedback sessions tailored for each sales team member.
• Provide monthly information to HOO on the areas of improvement of the Center Sales Team.

3. Activity planning and participation

• Invite the students and prospects to the centers’ activities, ensure good attendance at the activities, and obtain their feedback.
• Lead conceptualizing the school’s activity calendar by providing valuable and constructive customer insights.
• Ensure support to the academic team during the students’ activities or classes.

4. Customer experience management

• Develop and maintain a close relationship and high trust with your students and their parents.
• Ensure your students and their parents are satisfied with their classes, learning progress, and learning environment by soliciting and acting on feedback.
• Provide regular follow-up to your customers in person and over the phone and enter the information into the organization’s systems.

5. Cross-functional leadership

• Ensure compliance of the sales team to their commitment to the academic team in the center concerning the touch points with the students.
• Consistently align with the School Academic Coordinator to plan for internal revenue supply and conversion.
• Coordinate with the School Academic Coordinator and the Educational consultant to address issues in the school.
• Direct the promoter team by providing customer insights and feedback on the supply conversion of the promoter leads.
• Participate in external activities organized by the Activation team upon request.
• Collaborate with the Telemarketing Manager to update on supply conversion and feedback on booking effectiveness.
• Share market insights with the Marketing team regularly.

6. Team and school regulations management

• Drive center recruitment efforts to build a team that delivers high sales performance.
• Manage the schedule of the sales and academic team members in a fair and balanced way.
• Maintain high morale within the sales and academic teams in the school. - Prepare the monthly and quarterly sales performance management review with the Head of Operations and the HR department.
• Ensure that the overall look and feel of the school is warm, welcoming, tidy, and clean.
• Oversee the general administration in the center.