Voco Hotels

• Enhance guest recognition at all times by addressing guest by name and interacting with them on a professional level

• Always offer alternatives if a requested service is unavailable

• Always visible to guests by being present at the reception desk and in other spa area if needed.

• Accurately update and record all guest reservations and requirement of spa services in accordance with departmental procedures.

• Receive and follow up with guest’s requests of using spa services under the department’s standard.

• Refers major guest objections to immediate superior to prevent further guest dissatisfaction

• Be fully conversant with all Spa services and facilities in order to be able to make helpful recommendations and to be able to up-sell spa service and spa retails product.

• Take care of customer’s special needs

• Make sure the customers are served correctly and politely and politely ask for customer’s satisfaction after treatment.

• Balance treatment between stars make sure we follow up the standard about treatment, rest time, meal time

• Arrange properly the stars to make sure we cover overbooking.

• Update operation logbook regularly in work shift, handover to the other shift for follow up.

• Assemble reports/records/checklist related to the department operation.

• Perform other administrative documentation as requested.

• Be proactive in self-setting specific goals to develop in professional career.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. 

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve

WHAT WE NEED FROM YOU?

• At least High school graduation, major technique certificate is preferred.

• Fluent communicate in native, English skill is preferred

• Understanding of spa software, MS Office

• Communication, upselling, guest relation skills

• Good time-management skills

• Great interpersonal and communication skills

• Customer-oriented, friendly but professional approach

• Positive attitude and patience