VHG Hotel

Key Responsibilities:

• Oversee and manage all reservation operations to ensure efficient, accurate, and guest-oriented service.

• Supervise and train the reservations team to handle individual, group, and corporate bookings professionally.

• Maximize room revenue by implementing effective selling strategies, up-selling techniques, and rate management.

• Coordinate with the Revenue Manager and Sales Department to optimize room inventory and pricing.

• Maintain accurate records of bookings, cancellations, and guest preferences in the hotel system.

• Monitor daily reservation activities and ensure prompt response to guest inquiries and requests.

• Prepare and analyze occupancy forecasts, booking trends, and performance reports.

• Ensure all communication with guests and partners reflects the hotel’s service standards and brand image.

• Manage relationships with online travel agents (OTAs), corporate clients, and travel partners.

* Attractive benefits that will be discuss directly during the interview

Qualifications & Requirements:

• Degree or Diploma in Hospitality, Business, or related field.

• Minimum 3–5 years of experience in a similar position at a 4–5-star hotel or resort.

• Strong knowledge of reservation systems (Opera, Smile, or similar PMS).

• Good English communication skills (both spoken and written).

• Strong analytical, organizational, and leadership abilities.