Vascara Group ★ 2.3

Mô tả Công việc

**Main Role: to be responsible for a small brand – TMB with 1 shop and online focus. To be passionate and hands-on retails leader to spearhead our Omnichannel experience for our customers.

· Store management:

- Oversee daily operations of the physical store, ensuring a clean, inviting, and customer –friendly environment.

- Manage inventory, stock shelves, and implement effective product displays.

- Provide exceptional customer service in-store, assisting with product inquiries, purchases, and returns.

- Handle cash transactions and ensure accurate recording keeping

- Train and supervise sale staff, fostering a positive and productive team environment

· Omnichannel Integration:

- Bridge the gap between online and offline experiences, ensuring a consistent brand message and customer journey

- Manage omnichannel ensuring a consistent brand message and customer journey

- Manage omnichannel fulfillment, including in-store pickup, online orders with in-store returns, and click-and-collect options.

- Analyze customer data and online trends to inform merchandising decisions and store layout.

- Develop and implement strategies to drive traffic to both the physical store and online platform

· Marketing & Branding:

- Collaborate with the marketing team to develop and execute engaging in-store promotions and events.

- Create compelling visual merchandising displays that reflect the brand aesthetics and promote product discovery.

- Utilize social media to showcase the store and its products, building a local community around the brand

· Reporting and Analysis:

- Track key performance indicators (KPIs) for the both store and online sales, analyzing data to identify areas for improvement.

- Generate regular reports on sales, inventory, customer feedback, and other relevant metrics. Present your findings and recommendations to management, proposing actionable strategies for growth.