The Vigo ★ 2.2

Job Summary

• The 3PL & Logistics Manager owns outsourced warehouse operations and logistics performance to ensure stable, accurate and cost-efficient nationwide distribution in a trading environment with consistent operational demand and structured SKU complexity.
• This role is accountable for warehouse execution governance, inventory integrity, product quality control, 3PL performance management and cross-functional coordination, ensuring alignment between operational execution and business requirements.
• The position plays a key role in safeguarding service reliability, cost efficiency and operational discipline across the end-to-end distribution process.

Key Responsibilities

1. 3PL Warehouse Governance & Operations Control

• Own end-to-end performance of outsourced warehouse (3PL) operations including inbound, outbound, RTV, storage and inventory handling
• Ensure warehouse execution consistency in alignment with SOPs, operational standards and business requirements
• Safeguard inventory integrity through structured control of cycle count, stock reconciliation and discrepancy resolution
• Maintain stock accuracy, FEFO/FIFO discipline and proper inventory aging control
• Monitor operational execution and ensure timely escalation and resolution of systemic warehouse issues with 3PL partners
• Ensure warehouse operations support stable and accurate distribution flow across business channels

2. Product Quality & Inventory Loss Control

• Ensure product quality compliance across inbound, storage and outbound processes within 3PL operations
• Oversee handling of damaged, defective and non-compliant stock with clear resolution ownership
• Control operational losses through proper warehouse handling discipline and process governance
• Identify root causes of recurring quality or inventory issues and ensure preventive actions are implemented with 3PL partners
• Strengthen control mechanisms to minimize risk of inventory leakage and handling errors

3. 3PL Performance & Cost Management

• Own 3PL performance management framework and ensure service consistency across warehouse operations
• Conduct periodic business reviews with 3PL partners and track execution of improvement actions
• Ensure SLA compliance and operational reliability in day-to-day warehouse execution
• Monitor logistics and warehouse cost structure, including billing accuracy and operational charges
• Identify opportunities for process optimization and cost efficiency improvement without impacting service quality
• Drive continuous improvement initiatives to enhance operational stability and productivity

4. Cross-functional Coordination

• Act as key coordination point between Logistics, Commercial, Planning, Procurement, Finance
• Ensure alignment between demand planning, order fulfillment and warehouse execution
• Support smooth order to cash process and resolve operational gaps across functions
• Coordinate with internal stakeholders to manage demand changes and operational priorities
• Ensure logistics execution supports overall business planning, service level commitments and customer requirements
• Facilitate communication between business functions and 3PL partners for issue resolution and process alignment

5. Team Management & Capability Development

• Lead internal logistics team with clear accountability and performance expectations
• Develop team capability in warehouse operations, inventory governance and vendor coordination
• Build a performance-driven culture focused on ownership, discipline and execution quality
• Ensure effective coordination between internal team and 3PL partners
• Support individual development and succession planning within the logistics team

6. KPI Ownership

• Own overall warehouse and logistics performance across 3PL and internal operations
• Ensure inventory accuracy, service stability and operational efficiency are consistently maintained
• Drive continuous improvement in cost efficiency, quality control and execution reliability
• Ensure logistics performance aligns with business distribution needs and operational strategy

• Bachelor’s degree in Logistics, Supply Chain, Operations or related fields
• Minimum 7 years of experience in logistics, warehouse operations or supply chain management
• Strong experience in 3PL management is required
• Experience in trading, distribution, FMCG, retail or e-commerce is highly preferred
• Strong understanding of warehouse operations, inventory control and distribution processes
• Experience in vendor management and cross-functional coordination is required
• Strong analytical, problem-solving and stakeholder management skills
• Good communication and coordination ability across multiple departments
• Proficient in Visualization , Power BI, WMS or ERP systems ( Oracle)
• Ability to work in structured but fast-moving operational environment