Tập đoàn ITL Indo Trans Logistics ★ 3.6

• Supervise and manage daily sea freight operations, including booking, documentation etc …
• Lead and develop the sea freight operations team through coaching, performance reviews, and continuous improvement.
• Built strong relationships with agents and clients to ensure service excellence.
• Monitor shipment status and proactively address delays or disruptions.
• Monitor team to ensure timely and accurate filing AMS, ICS2, billing, invoicing for all sea freight activities.
• Promote operational efficiency by identifying and implementing cost-saving initiatives.
• Foresee staff mistakes via daily activities and prevent to minimize extra cost

· Control staff workload, forecast volume & prepare workforce overcome peak season

• Ensure compliance with internal policies and external regulations.
• Support escalations from customers and internal teams; provide prompt and effective solutions.
• Participate in customer visits and manage customer-specific SOPs and performance reports.
• Handle recruitment, onboarding, and training for new team members when required.
• Take part in project assignments and business trips as needed.

• Bachelor’s Degree in Logistics, Supply Chain Management, or related fields.
• 5–8 years of experience in ocean freight operations, with at least 2 years in a supervisory role.
• Solid knowledge of forwarding and logistics procedures.
• Proficient in logistics systems and MS Office (Excel, Word, PowerPoint).
• Strong English communication skills, both written and verbal.
• Excellent leadership, problem-solving, and interpersonal skills.
• DGR certification is a plus.
• Willingness to work overtime or weekends and travel for business as required.