Saigon Plaza

Mô tả công việc

• Oversee daily Front Office operations, ensuring smooth coordination between departments and adherence to hotel standards, procedures, and brand guidelines.
• Supervise Front Office team in the absence of the FOM, including scheduling, briefing, performance monitoring, and operational support.
• Manage financial and operational performance, including budgets, expenses, revenue control, room inventory, reporting, and risk management (cash, AR, no-show, etc.).
• Drive revenue growth through upselling initiatives, occupancy optimization, yield management, and support of commercial action plans.
• Ensure high standards of guest service, including handling VIPs, guest feedback, complaints, and maintaining strong guest relationships.
• Coordinate closely with Reservations, Housekeeping, Finance, Guest Experience, and other departments to ensure seamless guest journey.
• Conduct daily briefings, prepare reports, and ensure effective communication across teams.
• Lead staff development, including recruitment, onboarding, training programs, performance evaluation, coaching, and disciplinary actions when needed.
• Monitor service quality, operational efficiency, cleanliness, and ensure compliance with brand standards at all times.
• Support management in full-house situations, group movements, overbooking, and special operational requirements.

Quyền lợi được hưởng

• Employee benefit card offering discounted rates in Accor Hotels worldwide;
• Develop your talent through learning programs by Academy Accor;
• Opportunity to grow within your property and across the world;
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities;
• Year end bonus base on annual performance;
• Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary);
• Annual leave (+ 11 public holidays mentioned above);
• Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee during probation;
• 24/7 Personal Accident Insurance;
• Parking fee;
• 2 duty meals at Staff Canteen;
• Uniform covered by the Hotel;
• Carte Bienvenue;
• National under local contract (Vietnamese candidate only).

Yêu cầu công việc

- Experience in a similar position in an upscale luxury 5 star hotel environment

- Minimum requirement of a Degree / Diploma Holder or an undergraduate degree from in Sales / Hospitality.

- Excellent verbal and written in English.

- Team-player with enthusiasm to share knowledge with the colleagues.

- Customer service oriented.

- Self-motivated and results oriented.

- Excellent presentation skills and time management skills.

Yêu cầu hồ sơ

Thank you for taking the time to express your interest in career opportunities at Sofitel Saigon Plaza.

If you would like to apply for this position, please submit your application via Hoteljob or contact us at Vi.Nguyentuong (AT sign)Sofitel.com