Sofitel Legend Metropole Hanoi

OBJECTIVE:

Assist the DoFB in the overall supervision, planning, control and coordination of all F&B administrative and operational tasks

MAIN DUTIES:

Administration

• Participates in menu planning and pricing with DoFB and Executive Chef

• Authorizes beverage store requisitions

• Sign and follow up on all maintenance requests

• Control the Void report, Check Recap, Breakfast consolidated report, revenue report

• PnL explanations

• Draft the monthly management meeting presentation for DFB

• Submit the monthly training plan to Training Manager

• Receive and control the quality of all material with a value superior to $50

• Acknowledge and approve Micros request

• Approve Micros card request

• Vacation plan follow up and approval of the applications for leave

• Correct daily menus

• Initiate all needed purchase requests to be submitted to DFB for approval

• Partially lead the morning briefing

• Liaise with all departments in order to ensure good communication and smooth operations

• Follow up on the implementation of the monthly promotions

• Work closely with Marcom and Graphic Designer for all advertising and communication collaterals

• Update the monthly promotion plan after each promotion meeting

• Follow up on the monthly cutlery and linen inventory

• Send out the weekly FB management schedule to RM office

• Reply to the Medallia guests comments

• Communicate any guest complain to Duty Manager

• Handle daily administrative tasks

• Authorized and monitor Void made in the outlet

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget

• Minimize cost linked to F&B operations

Training and Human Resources Management

• Develop trainings in accordance to the operational needs

• Train the team according to the training plan

• Sign and acknowledge all training check lists

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Ensure proper manning according to the hotel activities

• Control the grooming of each FnB staff

• Issue Disciplinary actions in accordance to the hotel policy when needed

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customers loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to DFB

Operational Responsibilities

• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)

• Check all buffet set up

• Check restaurant set up

• Ensure full implementation of the Sofitel brand standards

• Ensure proper application in operations of all the trainings and instructions given by the management

• Observe service, analyse areas of improvement and suggest solutions to DFB

• Get involved in the preparations and operations of any major events

• Control and ensure the cleanliness of the all bar counters and back offices

• Ensure proper organization of each service stations

• Ensure efficient sequence of service

• Handle and follow up on any guests complains

Meetings to attend/ lead

• Partially lead the daily FnB morning briefing

• Partially lead the be monthly promotion meeting

• Attend the weekly pre con meeting

• Attend the HODs morning briefing in the absence of the DFB

• Lead the monthly FB manager meeting

• Attend be weekly Management Cocktail

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

Talent development through learning programs by Academy Accor.

Opportunity to grow within the property, the company and across the world!

Contribute and make a difference to the Metropole community and to the city through our social responsibility activities, such as Planet 21.

• At least 2 years in similar role in a luxury hotel

• Bachelor degree required

• Excellent communication skills

• Strong leadership skills

• Good English