Sheraton Hanoi West

Mô tả công việc

Essential Duties and Responsibilities – (Key Activities of the role)

• Plan and co-ordinate the provision of friendly, efficient services to Korean guests
• Welcome and assist guests throughout their stay.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Communicate effectively with Korean-speaking guests to ensure a positive guest experience.
• Coordinate with housekeeping, reservations, food & beverage, and other departments to meet guest needs.
• Assist with check-in/check-out procedures when required
• Assist in any other duties when required by the Guest Relations Manager
• Assist with translations (information; guest directory; menus etc) as required
• Provide feedback from Guests to Guest Relations Manager & Front Office Manager for action

Quyền lợi được hưởng

As the labor law & hotel policy

Yêu cầu công việc

Requirements

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or related field.
• Fluent in Korean (speaking, reading, and writing)
• Experience working with Korean guests
• TOPIK Level 4 or above

Yêu cầu hồ sơ

CV in English & Korean