PORSCHE ★ 4.5

Objective:

· To achieve and maintain a high level of customer satisfaction by managing all service related technical matters professionally and efficiently.

Key tasks and responsibilities:

· Monitoring and handling of all technical car problem cases in HCMC and Hanoi

· Support Technician team with fault diagnostics

· “Flying doctor” to support diagnostics in critical car-down cases

· Creation and handling of technical PRMS tickets from all Porsche branches to ensure fast support/ feedback from headquarters (received tickets must be processed within 2 hours)

· Provide regular updates about common technical car issues to After Sales team, including Technical Issue Monitoring reports (TIM)

· Reporting of common technical problems to Porsche Asia Pacific (PAP), including Porsche Quality Analysis Reports (PQA)

· PIWIS Tester support (technical, updates, purchases, warranty)

· Other miscellaneous tasks and ad hoc assignments to support Porsche operations

Minimum Qualifications:

· Technical degree holder

· Extensive knowledge about vehicle systems and technologies

· 2 years working experience as a Technician

· Very good vehicle diagnostic skills

Requirements and Attitude:

· Precise and well organized working style

· Good planning and administration abilities

· Advanced problem solving skills

· Good English skills (written and spoken)

· Good communication skills

· Customer focused approach

· Dynamic, positive, confident, self-motivated team player