Pentalog ★ 4.2

Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.

1.Network Operation Centre (NOC) - monitor and resolve issues

• Diagnosing and troubleshooting network errors;
• Tracking and documenting network issues and compiling incident reports;
• Overseeing the safe installation of hardware systems;
• Serve as a NOC expert associated with content, processes, and procedures associated with Infrastructure systems.

2. Level 2 Support

• Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
• Participate in 24/7 on-call rotation and be available for after-hours support as needed.

3. Server Patching – primarily weekends

• Maintaining updates to operating systems (OS), third-party libraries, software, and applications;
• Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation;
• Ensuring compliance and security updates.

Must have:

• Minimum of 2 years of experience as an Infrastructure Operations Engineer or similar roles;
• Foundational understanding of networking, including HP/Aruba with Palo Alto-SD-WAN at layers 1 and 2 and CCNA level;
• Experience in performing network maintenance, system upgrades, patches, security configurations, and equipment monitoring using SolarWinds or native cloud tools and problem diagnostics;
• Good understanding of application knowledge, deployment, CI/CD;
• Solid experience with Oracle, Ubuntu;
• Hands-on experience with Database Oracle, DB2, MS SQL Server, and MySQL;
• Strong experience withWindows Server, Linux;
• Experience with public cloud (Oracle, AWS, Azure, Alibaba Cloud);
• Experience with server patching and level 2 support for large infrastructure;
• Good written and verbal communication skills in English.

Nice to have:

• Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS
• Knowledge of service management frameworks such as ITIL utilizing ServiceNow
• Experience in Systems Infrastructure management and monitoring for Global Healthcare Manufacturing Enterprise

• Work in Agile teams, enjoy good teamwork, and work in a professional working environment;
• Possibility to develop your career within an international company;
• We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices);
• We provide a professional roadmap, support, and onboard training;
• Free technical learning courses, foreign language courses (English, French);
• Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.;
• 100% of the salaryis paid during the probation period;
• Attractive salary;
• Social insurance payment is based on the full salary to keep your full benefits;
• A premium healthcare package (PVI 24/7 health insurance package + an annual health check-up);
• Flexible working hours, no fingerprint timekeeping;
• Working days: 5 days/week: from Monday to Friday (we don't encourage working overtime, as we value our colleague’s personal time);
• Paid annual leave: 26 days (11 holidays +15 vacation days);
• Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.);
• Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.