Mai House Saigon ★ 4.0

- Operations Support:
• Supervise the team on the floor, ensuring coordination between service and kitchen/bar.
• Assist in managing daily operations of the outlet to ensure service standards are consistently met.
• Handle guest requests and complaints promptly courteously and professionally.
• Support the Banquet Manager in monitoring compliance with SOPs, hygiene, HACCP, and safety standards.
- Financial & Cost Control:
• Help reduce operational wastage and improve cost efficiency.
• Contribute to preparing reports and data for sales and revenue analysis.
• Assist in monitoring outlet sales performance and expense control.
• Support outlet promotions and upselling initiatives.
- Team Leadership & Development:
• Conduct pre- shift briefings when assigned.
• Assist in training new employees and ongoing staff development.
• Support the Banquet Manager in supervising, motivating, and coaching the team.
• Help plan staff schedules to ensure adequate coverage.
- Guest Service Excellence:
• Actively engage with guests to build relationships and encourage repeat business.
• Assist in managing VIP guests, group events, and special occasions.
• Maintain high levels of guest satisfaction by ensuring attentive, personalized service.
- Administration & Compliance:
• Ensure compliance with hotel policies, licensing laws, and safety procedures.
• Perform administrative tasks as delegated by the Banquet Manager.
• Maintain accurate logs, reports, and handovers.

- Proficient in computer literacy and management skills.
- Problem- solving, organizational and training abilities.
- At least 1 year of working experience in the same position at Hotels/ Resorts.
- Good command of English communication.
- Diploma in Hotel Management or related field.
- Good knowledge of beverages, decoration, fabric, and creativity.

Cập nhật gần nhất lúc: 2026-07-21 20:45:09