Le Meridien ★ 3.7

To source, secure and maximize revenue opportunities from a dedicated account portfolio and leverage all sales tools and programs for maximum conversion. The manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a professional and high level of service is maintained.

1. Develop Sales action plan to target key accounts and new business and as agreed with Director of Sales/Director of Sales and Marketing (DOS/M).

2. Organize and report weekly sales call plan and weekly entertainment plan to DOS/M.

3. Establish a regular core pattern for meeting with principals of target markets and conduct site inspections within the Hotel.

4. Plan and execute a series of familiarization tours to profile the Hotel and engage with customers for convention organizers, meeting planners, incentive operators, corporate travel planners and other industry personnel as applicable for the market segments.

5. Ensure a focus on all Hotel facilities including food and beverage, catering and additional products such as Fitness Centre and Spa.

6. Be responsible for a designated account base and targeted industry or geographic segment(s) for new business targeting.

7. Input all data in ISAC system for appropriate account management follow up and tracing and ensure the accuracy of all revenue data.

8. Develop and refine a comprehensive mailing list for the above mentioned segments in conjunction with the Marketing Communications Manager and keep this database updated and regular communicate to them.

9. Participate in trade shows, conventions and promotional events within the hotel, the industry and customer organizations as appropriate for your market segments.

10. Work towards monthly budgets and report progress every week against targets in the Weekly Sales Meetings.

11. Set joint objectives and goals with DOS within appropriate time frames and measure performance against objectives

12. Monitor account activity and make adjustments when necessary.

13. Sign up guests to SPG/SPP/SPB, SPG Pro and TeamHOT reward/loyalty programs, become a champion within your team of one of Marriott programs to ensure all team members are fully versed and trained in using this program.

14. Maintain regular contact with the Regional Sales Organization offices where appropriate submit sales leads within the Starwood network. Always keep your local Regional Sales Organization updated on your new leads and have them assist to close the business.

15. Learn to read the marketing worksheets with an understanding of the budget the Hotel is working towards achieving in all rooms market segments.

16. Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.

17. Align working practices and conduct with Hotel’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests.

18. Uphold the Starwood Cares culture by demonstrating the Star Service Standards at all times to guests and fellow associates.

19. Align management style, working practices and conduct with Hotel’s Vision, Corporate Values and policies. To comply with Marriott’s Code of Conduct at all times.

20. Completely understand, implement and ensure adherence to Local Labor Laws and Marriott policies.

21. Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the Workplace. Ensure associates are aware of their duty of care as determined by legislation and that they maintain complete familiarity.

22. Undertake additional duties as requested by the Department Manager and Hotel Management.

23. Ensure attendance at training, ensure you practice team spirit with new staff, orienting them as they arrive to the department

24. Demonstrate working knowledge of all tasks within your area of responsibility.

25. Monitor guest / clients services and operational requirements in order to identify short falls in the operation

26. Take part in all opportunities for quality team building.

27. Participate actively in the regular sales meeting to keep staff and management informed and to foster two-way communication

28. Involve management in aspects of decision making for your accounts by participating actively in all meetings and get their input into winning & negotiating business.

29. Display creativity and initiative and display leadership skills by being able to operate with minimum supervision.

30. Co-operate with all departments within the hotel.

31. Initiate action to correct a hazardous situation immediately it occurs are notify staff of potential danger.

32. Encourage associates to notify any equipment or lighting failure immediately to expedite repairs / replacement.

33. Develop an awareness of, and appreciation for, the richness of the cultural diversity of your clients, staff and location.

34. Ensure all associates have a high level of product knowledge so they are able to explain service and facilities to client as required.

35. Develop an awareness of local services, attractions and facilities.

36. Demonstrate effective verbal and non-verbal communication skill.

37. Negotiate contracts only with approved suppliers as per corporate management policy and procedures and under the direction of the DOS/M.

38. Seek opportunities to continually improve client service.

39. Ensure files, correspondence and other relevant business documentation are maintained and filed accordingly.

40. Utilize computer applications to perform the tasks required.

41. Participate in WOW site inspection.

42. Participate in IFH mystery call / FSBS principles.

43. Adhere to the Hotel credit policy and procedures.

• Mức lương cạnh tranh / Attractive Salary
  
• Thưởng Phí Phục Vụ / Service Charge
• Cung cấp 2 bữa ăn/ca / Free meals per shift
• Đồng phục giặt ủi / Free laundry
• Gửi xe miễn phí / Free parking
• Sau khi ký hợp đồng lao động, đóng BHXH, BHYT theo Luật định / Insurance according to Law
• Tham gia các hoạt động, các khóa đào tạo theo tiêu chuẩn của Marriott / Training and Activity by Marriott

1. Possess good sales techniques and negotiation skills.

2. Be passionate and have the drive and determination to meet/exceed set goals.

3. Good communication skills.

4. Proficient in common Microsoft software such as PowerPoint, Word and Excel.

5. Possess customer-handling techniques.

6. Able to co-ordinate work processes in a systematic manner.

7. Able to react fast but calmly in the midst of any co-ordination problems.

8. Must possess a patient, pleasant personality.

9. Comfortable in dealing with all levels of people.

Skills

1. Must be able to read and write to facilitate the communication process.

2. Requires excellent communication skills, both verbal and written.

3. Knowledge of the city and market segmentation for business.

4. Delphi Sales & Catering System, Opera/Galaxy PMS, all Microsoft Programs.

5. Convey a high level of understanding of the importance of attention to detail.

6. Ensure accuracy by verifying work against standards or input of others.

7. Handle challenging situations with guests, in accordance with brand teachings

8. Take extra steps to ensure work is completed on time.

9. Pursue increased responsibility.

10. Maintain a high level of output and quality regardless of the task load.

11. Take initiative and act quickly to deliver projects in a professional manner.

12. Take action to ensure overall success of department / organization.

13. High Organization, Co-ordination Ability.

14. Practice Starwood Cares.

15. Actively participate as a team player to ensure unit cohesion.

16. Present one-self in an appropriate manner i.e. dress code and personal hygiene.

17. Being able to use appropriate choice of words and actions when dealing with both internal and external customers.

Education

 Diploma/Bachelor degree with higher preference for Hospitality Management

Experience

 Minimum 1-2 years experienced in 5-star hotel with equivalent role.