Dolce By Wyndham Hanoi Golden Lake

- Monitor Front Office, and particularly Guest Relations personnel, to ensure Wyndham Rewards members known repeat guests and other VIPs receive special attention and recognition.
- Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
- Promote Inter- Hotel sales and in- house facilities and monitors Front Office Marketing techniques.
- Know system recovery procedures.
- Compile statistics for front office and provide reports relating to that area.
- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition.
- Maintain inter- departmental relationships to ensure seamless customer service.
- Schedule and regularly conducts routine inspections of areas under his/her control.
- Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
- Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
- Interpret computer reports.
- Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
- Continually check the accuracy of room count.
- Approve upgrades and special amenities.

- Strong Leadership skills in managing teams.
- Proficient in the use of Microsoft Office and Front Office System (Opera).
- Good writing skills.
- Fluent in English.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Ability to manage complex relationships.
- Good communication skills.

- 02 months of probation with Full salary & Service charge
- Local & International training course
- Duty meal & Uniform provided by hotel
- Career path in the most respected and prestigious hotel companies in the world- Wyndham Hotels & Resorts
- 05 working days & 02 day- off per week
- Annual vacation & Annual health check & Other benefits according to hotel’s policy.
- Attractive remuneration package & 13th month salary

Cập nhật gần nhất lúc: 2026-10-09 20:45:03