JW Marriott ★ 4.1

CRITICAL TASKS

Safety and Security

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

 Follow company and department policies and procedures.

 Protect the privacy and security of guests and coworkers.

 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

 Perform other reasonable job duties as requested by Supervisors.

Communication

 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.

 Talk with and listen to other employees to effectively exchange information.

 Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).

 Provide assistance to coworkers, ensuring they understand their tasks.

 Speak to guests and co-workers using clear, appropriate and professional language.

Assists Management

 Assist management in screening resumes, conducting interviews and selecting new hourly hires using selection tools and systems.

 Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

 Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.

 Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.

 Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

 Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

 Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

 Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

 Assist management in preparing and conducting performance reviews of hourly employees.

 Collaborate with management to formally recognize hourly employees' performance contributions.

 Assist management in determining and administering appropriate disciplinary action for hourly employees.

 Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

 Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.

 Coordinate tasks and work with other departments to ensure that the department runs efficiently.

 Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.

 Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).

Working with Others

 Develop and maintain positive and productive working relationships with other employees and departments.

 Partner with and assist others to promote an environment of teamwork and achieve common goals.

 Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

 Support all co-workers and treat them with dignity and respect.

 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

 Monitor the performance of others to ensure adherence to quality expectations and standards.

 Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Physical Tasks

 Read and visually verify information in a variety of formats (e.g., small print).

 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

 Enter and locate work-related information using computers and/or point of sale systems.

Problem Solving

 Troubleshoot and resolve technical problems or issues related to computer software and systems.

 Provide technical guidance and recommendations to resolve business problems.

 Analyze, recommend, and implement process improvements.

Computer Hardware and Software

 Enter commands and activate controls on computer and peripheral equipment (e.g., printers) to integrate and operate equipment.

Programming

 Troubleshoot, modify, support, and maintain applications programs.

Personal Computer Support

 Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.

 Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

 Train or instruct users in the proper use of hardware or software.

Telecom

 Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.

 Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

 Advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

• Competitive Salary and Benefits as Marriott International Standards
• 2 days off per week
• Learning and Career development
• "TakeCare" and professional working environment

• Education Technical, Trade, or Vocational School Degree
• At least 2 years of related work experience
• At least 1 year in a similiar role
• Able to communicate in English