InterContinental Phu Quoc Long Beach Resort

• Process all incoming and outgoing calls accurately and courteously

• Records and controls accurately wake up calls

• Pages guests in co-operation with concerned departments

• Records all entries on traffic sheets

• Handles guests needs or requests and reports complaints to the Manager

• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations

• Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

• Promote the Hotel’s (and IHG generally) products and services

• Maintain a high level of product and service knowledge about all IHG Hotels in your region

• Develop and maintain a regular pattern of sales calls

• Prepare and execute action plans which increase reservation sales and associated business

• Record and process reservations made by phone/fax/email

• Accept wait list reservations

• Process amendments to reservations such as extensions, early departures, etc

• Manage “no show” reservations by investigation and recording of same

• Record special billing arrangements for groups and conventions

• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

• Maintain knowledge of special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (eg to travel agents, business houses etc)

• Prepare reservation sales reports

• Full salary, service charge and local social insurance contribution in probation period

• Opportunity to work with a great team of people and career growth in the world’s largest luxury hotel brand

• Opportunity to join international training & development programs and cross training programs

• Delicious and nutritious meal at Hotel’s Social Café

• Sleeping Lounge for Employee

• Laundered uniform provided by Hotel

• Pre-employment health check and annual health check

• Birthday gift and Allowances on other special events

• Recognition program with valuable gifts

• Summer vacation and many team building activities

• Rooms and F&B services discounts worldwide at all IHG Hotels and Resorts

• Unlimited Food & Beverage discount at Hotel

• Free parking

• Other benefits according to Hotel’s policy

Requirements:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Problem solving and organizational abilities.

• Proficient in the use of computer

• Proficient in English

• Able to work on all shifts (including night shift)

Qualifications:

• High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience:

• 1 year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience.

• Appy via Hotel job
• Telephone: (For Recruitment only): 0934552996 / 024 3275 3464