Hanoi Daewoo Hotel ★ 4.3

DUTIES AND RESPONSIBILTIES

1. Developing & Executing Sales Strategies

• Work with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.

• Assist in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.

• Work with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the director Manager.

• Assist with the development and implementation of promotions, both internal and external.

2. Maximizing Revenue

• Provide positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).

• Recommend booking goals for sales team members.

3. Managing Sales Activities

• Approve space release for catering to maximize revenue (Director of Sales, Group).

• Participate in sales calls with members of sales team to acquire new business and/or close on business.

• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

4. Analyzing & Reporting on Sales and Financial Data

• Analyze market information by using sales systems and implement strategy to achieve company’s financial room and catering goals.

• Assist Revenue Management with completing accurate six period projections.

• Review sales and catering guest satisfaction results to identify areas of improvement.

5. Ensuring Exceptional Customer Service

• Display leadership in guest hospitality, exemplify customer service and create a positive example for guest relations.

• Interact with guests to obtain feedback on product quality and service levels.

• Meet with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Observe service behaviors of employees and provide feedback to individuals and/or managers.

• Incorporate guest satisfaction as a component of department meetings with a focus on continuous improvement.

• Ensure that a customer recognition program is in effect throughout Sales.

• Execute and supports the company’s Customer Service Standards and Hotel Image Standards.

• Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gain understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

1. 2 months of probation with full salary & service charge.
2. Team building activities.
3. Annual Summer Outing/Health checkup
4. Accident insurance 24/24
5. Attractive Medical package
6. Uniform, Laundry service is provided by Hotel
7. Delicious and nutritious meal at Hotel's Staff Cafeteria
8. International working environment and friendly teammates.
9. Other benefits according to Company's policy.

1. At least three years’ experience as a Sales Manager in high volume luxury hotels and resorts or equivalent.

2. Bachelor’s degree in Sales & Marketing, Marketing or Hotel Management or any related discipline, Master’s degree preferred.

3. Proven experience with developing sales goals and objectives.

4. Intermediate knowledge of financial management disciplines to include but not limited to gross profitability, budget design and management, financial analysis.

5. Good command of English and Vietnamese.

6. Ability to identify and resolve issues and alert executive leadership when needed.

7. Strong project management experience and ability to manage on-going multiple priorities.

8. Ability to interact with diverse groups and foster a cooperative work environment.

9. Willingness to work evenings and weekends; willingness to travel.