Garrya - Mù Cang Chải

We are looking for individuals who share our passion for excellence, creativity, and heartfelt service — those who take pride in crafting experiences that leave a lasting impression.

Key Responsibilities:

• Oversee daily Front Office operations to ensure smooth service and guest satisfaction.
• Coordinate with housekeeping for room readiness and cleanliness.
• Manage room inventory to maximize revenue and prevent overbooking.
• Maintain guest history and ensure preferences are met.
• Supervise guest services, in-room amenities, and VIP recognition programs.
• Implement room rate changes and handle reservations efficiently.
• Conduct inspections of villas and public areas; liaise with engineering for maintenance.
• Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
• Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
• Train and evaluate staff; maintain compliance with management systems.
• Prepare reports and handle administrative tasks promptly.

• Salary is competitive.
• 100% Service charge, effective from the probation period.
• 12 days annual leave; 2 day-offs per week.
• Insurance as labor law (applies from the starting date).
• Health Care Insurance (24/7), accident insurance (apply from the starting date).
• Annual bonus & 13th-month salary (subject to business performance).
• Uniforms and meals are provided.
• Staff accommodation is provided.
• Minimum USD 4,000 annual spending on Banyan Group complimentary stays.
• Officer Check allowance.
• Structured development programmes for supervisory level, including UPLIFT and Essential English online learning.
• Monthly participation in Banyan Group’s 8 Pillars of Wellbeing programme.
• Learning & development opportunities through Banyan Academy, aligned with Banyan Group standards.
• Access to gym facilities.

• Good English communication skills (spoken and written)
• Strong interpersonal and communication skills
• Well-organized with attention to detail
• Positive attitude, adaptable, and willing to learn
• Ability to work flexible hours when required

• 1–3 years of relevant working experience (hospitality or related fields preferred)
• Experience in international or luxury environments is an advantage
• Basic understanding of service standards and customer experience
• Fresh graduates are welcome for entry-level positions

• Mobile/Zalo: (+84) 0365 668 996
• Email: ahrm-mcc[a-còng]garrya.com
• Or apply directly via HotelJob