Garrya - Mù Cang Chải

- Oversee daily Front Office operations to ensure smooth service and guest satisfaction.
- Coordinate with housekeeping for room readiness and cleanliness.
- Manage room inventory to maximize revenue and prevent overbooking.
- Maintain guest history and ensure preferences are met.
- Supervise guest services, in-room amenities, and VIP recognition programs.
- Implement room rate changes and handle reservations efficiently.
- Conduct inspections of villas and public areas; liaise with engineering for maintenance.
- Ensure accurate billing, minimize rebates, and manage annual Front Office budget.
- Coordinate guest transfers and liaise with Sales/Reservation Offices for business opportunities.
- Train and evaluate staff; maintain compliance with management systems.
- Prepare reports and handle administrative tasks promptly.