ZUELLIG PHARMA VIỆT NAM ★ 3.9

A. Outbound Calling & Lead Management

• Perform a minimum of 80 outbound calls per day using the provided database/lead list or leads assigned via the CRM system.
• Identify customer needs, key decision-makers (pharmacy owners, head pharmacists), and evaluate potential opportunities for each account.
• Build and maintain strong, trusted relationships with pharmacy clients over the phone and via digital channels (Zalo, SMS).

B. Consultation & App Order Conversion

• Introduce the app, highlighting key value propositions: competitive prices, guaranteed original sourcing, fast delivery, and attractive loyalty rewards/discounts.
• Provide remote onboarding guidance: downloading the app, activating accounts, navigating product catalogs, and completing their first online order.
• Persuade pharmacy owners to transition from traditional ordering channels (sales reps/phone calls) to self-ordering directly on the mobile application.
• Promote ongoing campaign promotions, special bundle deals, and flash sales on the platform to maximize average order value (AOV).

C. Account Care & Re-order Retention

• Conduct periodic follow-up calls with registered pharmacies to remind them of restock schedules and facilitate repeat orders.
• Receive and handle customer feedback regarding orders, pricing, or basic app troubleshooting; coordinate with Customer Support and Technical teams for prompt resolution.
• Track active pharmacy rates (Active Rate) within assigned lists to maintain stable, recurring order volumes.

D. Reporting & CRM Logging

• Accurately log call details, engagement statuses, customer demands, and rejection reasons in the Report immediately after each call.
• Monitor personal daily KPIs (call count, talk time, new account activations, generated Marketplace orders, and total GMV).
• Submit periodic reports (daily/weekly/monthly) to direct supervisors and propose actionable ideas to optimize call scripts and conversion rates.

A. Education & Experience

• Collegue or Bachelor's degree in Pharmacy, Healthcare, Business Administration, Marketing, or related fields.
• 06 months to 2 years of experience in Telesales, Inside Sales, Telemarketing, Customer Care, or Tele-pharmaceutical Sales.
• Prior experience in Pharmaceuticals, Dietary Supplements, Cosmetics, B2B E-commerce, or Tech startups is highly preferred.

B. Skills & Competencies

• Telephone Communication Skills: Clear, pleasant, and articulate voice; excellent active listening and probing skills.
• Sales & Persuasion: Strong objection-handling skills, persistence, ability to control conversations, and drive clients toward app download/order placement.
• Productivity & Speed: Ability to work with high focus to meet or exceed the 80 calls/day target with quality talk time.
• Tech Savviness: Proficient in basic office software, CRM systems, IP PBX call handling software, and mobile applications.
• Resilience & Goal Orientation: High sense of responsibility, positive attitude, and ability to thrive under call volume and revenue targets.