TÜV Rheinland ★ 3.0

Job Description:

• Overall processing of the order: quotation, order creation, handover, follow up and payment
• Calculating the quotation prices, tracking quotation.
• Acting as main contact person for customer during quotation phase and project handling.
• Respond to clients complaints and inquiries/ cooperate with technical colleagues in handling incoming inquiries, or with QMR to handle complaint from clients
• Scheduling of technical and human resources: working closely together with related experts (testing team, technical certifiers/ certifiers and team member (test assignment team, report team, technical certification team).
• Test plan, test specification, bill of material, test list, sample list, report are met customer expectation and Company regulation, QM document related.
• Matching order to relevant incoming test samples (if needed).
• Reporting business activities to respective manager periodically.
• Cross business line coordination (handling internal/ external sub-contract.
• Carry out duties and functions in a professional, effective and efficient manner to meet customer needs and assist in gaining new customers and retaining existing customers.
• Carry out other specified duties and functions as directed by supervisor.

Job Requirements:

• Experience in the role of B2B customer services or project management, services providing
• Experience in related technical field (Chemical or physical testing)
• Good command of spoken and written English
• Assertiveness and interpersonal integration skills
• Persuasive presentation and communication skills
• Good time management, planning and organizing skills
• Effective working within a team – team spirit
• Responsible and can-do working attitude, ability to motivate people
• Calmness under pressure, decision-making ability