Rohto-Mentholatum Việt Nam ★ 3.3

End-User IT Support

• Provide first-level technical support for end-users related to PCs, laptops, printers, scanners, software, email, network, and Wi-Fi issues..
• Troubleshoot hardware and software problems and provide onsite support when required.
• Install, configure, and maintain Windows OS, Microsoft Office, antivirus software, and standard business applications
• Support user account setup, password reset, and basic access requests
• Support meeting room IT equipment and conference systems, support technical for events.

IT Operations Support

• Support daily IT operation activities to ensure stable IT services within HCM Office.
• Perform routine inspection and maintenance of IT equipment.
• Support basic network troubleshooting including LAN, Internet, Wi-Fi, and VPN connectivity issues.
• Escalate complex infrastructure or server-related issues to the IT team or vendors.

Asset & Documentation Management

• Maintain and update IT asset inventory records.
• Prepare and maintain basic IT documentation, user guides, and support records.
• Monitor hardware/software allocation and support asset tracking activities.

IT Security Support

• Support implementation of company IT security policies and standards.
• Ensure endpoint antivirus and security software are properly updated.
• Report suspicious activities, security incidents, or abnormal system behavior to the IT Leader.
• Support basic IT security awareness activities for users.

Vendor & Project Coordination

• Coordinate with external IT vendors for equipment repair, maintenance, and troubleshooting.
• Support company-wide IT projects, rollout activities, and system upgrades.

Other Tasks

• Perform other IT-related duties assigned by HR management or the IT Leader.

Education:

• Bachelor’s Degree in Information Technology, Computer Science, Computer Networks, or related fields.

Preferred Certifications

• MCSA: Microsoft Certified Solutions Associate
• CCNA (Cisco Certified Network Associate) certifications is an advantage

Technical Skills & Experience: 1–2 years of experience in IT Support

• End-User Support: Experience in troubleshooting Windows OS, Microsoft Office, printers, and common business applications. Experience supporting desktops, laptops, and peripheral devices
• Basic Infrastructure Knowledge: Basic understanding of network systems including LAN, Wi-Fi, VPN, DHCP, and DNS, Basic knowledge of server systems and Active Directory is an advantage.
• IT Operations: Experience in IT helpdesk or onsite IT support roles.

Soft Skills:

• Problem-solving and analytical skills.
• Service-minded attitude and good communication skills.
• Ability to work independently.
• Willingness to learn new technologies.