Sheraton Hotel & Towers ★ 4.0

Building Successful Relationships that Generate Sales Opportunities

• Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Develop relationships within community to strengthen and expand customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Promote awareness of brand image internally and externally.

Managing Sales Activities

• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Participates in entertainment, trade shows, sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Develop, implement and execute the revenue and marketing programs for all outlets and room service.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identify new business to achieve personal and location revenue goals.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
• Close the best opportunities for the location based on market conditions and location needs.
• Gain understanding of the location’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Service our customers in order to grow share of the account.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with the daily service basics of the company.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.

Communication & Working with Others

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other associates and departments.

Policies and Procedures

• Comply with quality assurance expectations and standards.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Perform other reasonable job duties as requested.

• Good command both in English and Vietnamese
• Minimum of 2 year-experience in a related work experience (in the hotel industry preferred)
• Conducting duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained

• Professional working environment under Marriott International
• Work alongside a high-performing and self-starting team in one of the leading hotels in Ho Chi Minh City
• Details of orientation, induction programs, learning tools and courses equipped
• Free duty meals, uniform and parking
• 24/24 personal accident insurance, social insurance, health insurance
• Competitive salary and benefit