Sheraton Hotel & Towers ★ 4.0

Duties & Responsibilities:
1. Demonstrates co-operation and trust with colleagues, Assistant Manager, teams and across departments.
2. Greet customers, providing a positive and friendly attitude.
3. Receptionists check in customers as they arrive for their scheduled appointments, also schedule new appointments and answer all calls that come into the spa.
4. Caring for office furniture, plants and periodicals are some examples of these additional duties.
5. Participate as a team player and establishes strong working relationships to deliver positive results.
6. Flexible on duty is requite (sometimes have to be a therapist).
7. Work closely with Maintenance Team with respect to facility mechanical or cleanliness needs.
8. Ensure accurate procedures are followed for opening and closing the spa.
9. Complete all reception administrative tasks and procedures in a timely manner to the highest standard.
10. Assist with cashing up and voucher/brochure enquiries as required
11. Ability to complete show rounds to potential new members and guests giving out relevant information on the Spa.
12. Be familiar with and promote all facilities, treatments, and products offered in the Spa at every opportunity.
13. Ensure smooth running of the treatment rooms and allocating rooms to therapists.
14. Monitor the Spa emails and where necessary respond to emails in a polite manner.
15. Primary focus on sense of guest arrival/departure, hands-on treatment, cleanliness, room ambience, and overall spa experience. Empathetic, friendly, and able to make people feel beautiful inside and out. Expectation: Guests are delighted with their spa experience and spa environment.
16. Establish a long term relationship with customers. Expectation: Maintain a percentage of return business from monthly walk-in local customers. Maintain a professional and friendly (not familiar) therapist-client relationship to develop brand loyalty and a regular client data base.
17. Achieve the monthly target, which will be set in line with your manager.
18. Takes charge of assigned retail inventory. Expectation: Reports tally with actual physical count, neat, accurate, and on-time. In the event of any discrepancy, it in reported and investigated to direct supervisor and results/actions are recorded, reviewed/implemented.
19. Takes control of guest booking once guest is endorsed by Reception. Expectation: Guest is personally attended to and treatment/s is/are delivered with accordance to treatment protocols, starts and ends according to prescribed treatment time ensuring that all service performance indicators are met.
20. Participates in weekly meeting with Spa Department Heads on club performance, staff relations, training, productivity, equipment and facility maintenance, inventory, stocking and control
Expectation: Meetings are documented, productive, thorough, and timely. Action plans are implemented, followed up and measured.
21. Maintains a commitment to the company vision and the "spirit" of the organization. Expectation: Company commitment is consistent and positive.
22. Communicates clearly and directly with supervisor and colleagues concerning performance expectations, productivity, and accountability within the team. Maintains team preparedness by constantly participating in training activities. Expectation: Communication is documented, on-going, clear, concise, and complete.
23. This job description is simply an outline of the major responsibilities, which may change as the spa evolves and changes. Other duties and responsibilities may be added as required.

Job Knowledge / Skill:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel brand standards.
• Must be resilient, even-tempered and calm under challenges
• Organizational abilities
Education:
• Diploma or Vocational Certificate in Hotel Administration
• Proficient in the use of Microsoft Office and Words
Experience: Minimum 2 years in same position is preferred.
Additional Skill required:
• Strong organizational and time management skill. Work independently, good judgment, initiative taker
• Strong communication and organizational skills, be a good team-player

Healthcare plan and 24 hours insurance
A lot of opportunities for training, development and internal promotion
Great discount on room rate and F&B for associates, family and friends