NEYU Ltd., ★ 4.3

Mô tả công việc

Conduct contact center and voice solution requirements gathering and develop options and alternatives
Implement, configure and maintain all Contact Center/Voice systems such as VoIP PBX systems
Develop solutions with IT Develop team for the corporate architectural standards, best practices for Contact Center/Voice infrastructure
Provide pre- project consulting to the business and recommend appropriate solutions to solve business problems about Contact Center/Voice infrastructure
Provide regional and global support for request management process for Contact Center/Voice infrastructure

Yêu cầu công việc

Experience in deploying at least 3 contact centers ( more than 50 agents)
Experience with Cloud Contact Center technologies, Omni- channel Contact Center, Unified Communication
Strong communication and interpersonal skills to interact effectively with other services, end- users and management
Experience working with telcos to provision SIP trunks for VoIP
University graduate in Telecommunications, IT or related majors with 5 year of experience
Experience in integration solutions with business software as CRM, Workforce Optimization, Workforce Management, ...
Able to work independently or team work, research new technologies
Knowledge and/or Certification Contact Center and Unified Communication solutions
Experience with Session Border Controllers, ISDN, GSM Gateway is a plus
Experience as a technical for VoIP telephony projects: Avaya, Cisco, Asterisk, ...
Experience with troubleshooting SIP Trunking issues with telcos is a plus
Good technical knowledge and experience with network and infrastructure components: DHCP, DNS, WAN/LAN topologies, firewall is a plus

WHAT WE OFFER

Pay- for- performance policy: Year- end bonus and annual salary review based on employee’s performance
A delegation culture where you are empowered to take full ownership and responsibilities in projects, tasks and innovations.
A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.
Salary: Competitive remuneration package and fully paid in probation period
Paid premium health insurance after probation
Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlessly
Team building and other various cash and non- cash benefits (holidays bonus, birthday…)
A work- life harmony working schedule from 9 AM – 6 PM from Monday to Friday

Cập nhật gần nhất lúc: 2026-09-28 11:20:04