Thế Giới Số DIGIWORLD ★ 2.1

Digiworld Corporation is one of Vietnam’s leading providers of Market Expansion Services and an official distributor of global technology brands. With a nationwide network of over 16,000 partners and long-term collaborations with industry giants such as Apple, Xiaomi, Dell, HP, Acer, Asus, Lenovo, Logitech, MSI, Huawei, and Seagate, Digiworld is proud to be a trusted name in delivering cutting-edge IT solutions to the Vietnamese market.

JOB DESCRIPTION

As a Presales Specialist, you will play a critical role in bridging technical solutions with business needs, supporting both internal teams and customers with the right IT infrastructure and configurations. Key responsibilities include:

• Build Bill of Materials (BOM) and propose tailored technical solutions based on client requirements.
• Specialize in server, storage, workstation systems, networking devices, server components, IT software, and related infrastructure products.
• Evaluate product features and compare them with similar offerings in the market.
• Prepare training materials and conduct product and solution training sessions for clients and new dealers.
• Develop and maintain close relationships with customers' technical teams to ensure effective technical consultation.
• Provide after-sales technical support:
• Address technical inquiries related to products
• Troubleshoot software-related issues
• Install devices and provide on-site technical consulting as needed
• Open warranty return cases when required
• Coordinate with internal departments to verify both incoming (imported) and outgoing (customer-delivered) equipment, ensuring accuracy and compliance with approved configurations.
• Handle delivery confirmation procedures and assist in managing customer inventory.

JOB REQUIREMENTS:

• Bachelor’s degree or higher in Electronics, Information Technology, or related fields.
• English: Ability to read and understand technical documentation; basic listening, speaking, and email communication skills.
• Technical certifications from major IT infrastructure brands are a strong advantage.
• Minimum 3 years of experience in a similar role (Presales/Technical Sales/Technical Specialist) with distributors, resellers, or system integrators.
• Solid understanding of:
• Servers, Workstations, Storage systems, Networking devices
• DataCenter infrastructure, components, and enterprise software
• Excellent listening and analytical skills to identify customer needs.
• Ability to work under high pressure.
• Strong teamwork and cross-functional collaboration.
• Effective time management and project-based work coordination skills.

WHAT WE OFFER:

• Competitive salary and performance-based bonuses.
• Meal allowance (35,000 VND/day) and other job-related allowances.
• 13th-month salary and performance KPI bonuses.
• Annual salary review based on performance.
• Full social insurance, health insurance, and unemployment insurance as per local labor laws.
• Additional benefits: birthday celebrations, family support (wedding/funeral), annual health checkups, company trips, quarterly kick-off events, and CSR activities.
• Modern and well-equipped office environment.
• Professional working culture with structured training and a clear career development roadmap.
• Work alongside experienced and dynamic professionals who prioritize personal and professional growth.
• Access to technical and soft skill development programs.

MORE INFORMATION:

• Working time: 8:00 AM - 5:30 PM (Mon-Fri)
• Working office: 

HCM: 15th Floor, Etown Central, 11 Doan Van Bo Str., Ward 13, District 4

HN:14th Floor, TNR Tower, 54A Nguyen Chi Thanh Str., Dong Da District

• Recruitment/Talent Acquisition: Mr. Thuy (0392-630-359; thuy.nv@dgw.com.vn)