GENE - GENE SOLUTIONS ★ 3.9

Operate and support the company network environment using approved standards, procedures and changing controls. The role focuses on reliable day-to-day execution, monitoring, troubleshooting, documentation and low-to-medium risk network changes, with escalation of complex design, security or cross-site issues.

Key responsibilities include, but are not limited to:

1. Network Connectivity

· Office LAN / Switching: Routine switch-port/VLAN operations, health checks, known L2 troubleshooting, configuration/document updates under approved change.

· Wi-Fi / Guest Network: Routine AP/controller operations, monitoring and infrastructure-side wireless troubleshooting; maintain records.

· Internet / WAN / SD-WAN:Monitor links and paths, handle known connectivity issues, open/follow carrier incidents and execute approved routine changes.

· Site-to-Site / Cloud VPN: Monitor tunnel/interface state, troubleshoot known patterns and execute approved routine tunnel changes.

· Remote Access VPN / ZTNA Connectivity: Support infrastructure-side diagnosis, evidence collection and approved routine actions; escalate non-standard policy/access issues.

2. Network Security & Delivery

· DC Network Segmentation / Routing: Support monitoring, evidence collection and approved low-risk implementation; escalate non-standard segmentation/routing.

· Firewall Policy: Collect evidence, support validation and execute approved routine tasks under Senior/Leader guidance.

· Public Publishing / NAT / Port Forward: Support validation/evidence and approved routine changes under Senior/Leader guidance.

· DNS / Cloudflare DNS: Support record validation, routine approved updates and troubleshooting under runbook; maintain documentation.

3. Networking Service Operations

· Incident L2/L3 & Problem: L2 diagnosis/recovery for known network patterns; collect logs/evidence and document actions.

· Change Technical Deployment: Execute routine/low-risk approved changes and capture validation/rollback evidence.

· Project Implementation / Technical Acceptance: Implement assigned network tasks, testing and evidence.

· Monitoring / Event / Infrastructure Evidence: Daily network monitoring/event triage; investigating known alerts and maintaining evidence/log-source records.

· Asset / Configuration / Lifecycle Record: Update assigned asset/configuration records after work and keep technical evidence current.

4. Other tasks assigned by superiors

Minimum 3 years of experience in most of the following areas:

· Competency Requirements

o Working understanding of ITIL and ability to follow defined Nnetwork & infrastructure practices for Incident Management, Service Request Management, Change Enablement, Monitoring & Event Management, Service Configuration Management, Knowledge Management and Continual Improvement.

o Structured L2 troubleshooting and evidence collection for known network fault patterns.

o Basic network-security awareness, configuration hygiene and least-privilege/change discipline.

o Accurate documentation, topology/configuration record updates and handover notes.

o Clear communication with IT Service, users and technical peers; able to escalate with useful evidence.

o Able to work from runbooks/standards, manage assigned priorities and learn new technologies.

o ITIL 4 Foundation and entry/intermediate networking certifications are preferred, not mandatory.

· Technical Domain

o Network Operations; LAN/WAN & L2 Switching; Wi-Fi; Internet/WAN/SD-WAN Operations; Site-to-Site/Cloud VPN; Basic DNS/DHCP; Monitoring & Event; Incident L2; Change Execution; Configuration/Asset Records.

· Technical Stack

o Enterprise switches/routers; Wi-Fi AP/controller; WAN/SD-WAN edge; VPN gateways; DNS/DHCP; firewall/NGFW operations; Cloudflare DNS where used; SNMP/Syslog; monitoring platform (Prometheus/ Grafana/ Checkmk where deployed); ITSM tools; basic scripting tools.

• Personal attributes:

o Honest, meticulous, careful, enthusiastic, and highly responsible.

o Able to work independently and collaboratively in a team.

o Good time management and organizational skills.

o Eager to learn and actively seek solutions.

· English:

o At a minimum, must be able to understand technical documentation, perform hands-on work with equipment and systems, and coordinate with vendors and manufacturers on technical matters.