Chi nhánh CÔNG TY TNHH INTERTEK VIỆT NAM ★ 3.2

OBJECTIVES:

· Support the nominated Vietnam Hardlines Lab with accurate and timely administration and marketing activities to support the section becoming the clear number 1 in the BL in Vietnam (Market penetration, customer impact, quality, innovation, operation excellence and people).

ROLES:

· Liaise with clients/ GBL for all correspondence including inquiries, quotations, receipt of orders, payment.

· Strengthen relationship with clients; receive their feedback and have proper actions; coordinate with Vietnam Hardlines Lab Manager to settle client complains and claims.

· Define potential clients and approach them via phones, emails, etc.

· Initiate promotion schemes and other marketing activities.

· Support Administrators with invoices, reports if required.

· Continuous updating and filing of all documents in Vietnam Hardlines Lab / Inspection Hardlines including File Management Checklist and W/O book.

· Support the Section Heads and Sector Manager with other duties as directed by the Section Heads and Sector Manager.

KEY PERFORMANCE INDICATORS

· Customer impact/satisfaction and market penetration.

· Revenue growth of the Section.

· Delivery of test reports on time.

· Deliver invoices within 5 days of the completion of the job.

· Quality (e.g., consistency claims, complaints).

· Outstanding payments for services rendered to clients.

PROFILE / COMPETENCIES OF THE PERSON REQUIRED:

· Chemical College graduated or above.

· English level B equivalent.

· Good communication skill.

· Typing and computer skill.