Talentnet ★ 2.2

Talentnet is now acknowledged as the leading HR consulting firm in the country, with nearly 20 years of experience in the local labor market. With the mission “Make a difference in the lives of every employee”, Talentnet is passionate about contributing to a better working life for Vietnamese employees through professional HR solutions designed to meet the diverse needs of Vietnamese and international clients.

ROLE OBJECTIVES:
As Business Development Associate Manager, you will need to:
- Identify new business opportunities in order to generate revenue, improve profitability and help the business grow.
- Developing ways to improve the customer experience and build brand loyalty.
- Understand customers and potential customers’ needs and offer the appropriate services/solutions.
- Motivating & collaborating with sales and account teams to ensure requirements are met, such as sales numbers and profit goals.
- Maintaining a strong understanding of products and services and innovating new ways to serve businesses.
- Researching, assessing, and coordinating new products/services’ build to help BU grow for business and revenue. Responsible for managing the development and improvement of existing products and services, to better meet clients' needs.

ACCOUNTABILITIES:
Finance:
- Strategize with other Heads of Business Units to accomplish business growth goals.
Business Development

Market research & Analysis:
- Research market & economics trends, competitors to identify potential industries to build new clients for growth opportunities.
- Identify and develop the company’s unique selling propositions and differentiators.
- Sales Channel Strategy (Alliance Partnerships, Client’s network, E-Commerce, etc.).

Business development:
- Commercial/Pricing Strategy
- Prioritizing and tracking investments across new product development initiatives
- Responsible for project managing/integrating new business ideas and/or acquisitions.
- Develop and lead business development team and strategies to achieve set revenue growth, new leads.
- Develop plan to transfer from new leads to close deals.
- Shape and execute the gap plan with BD/sales members across BUs in conjunction with BU Heads
- Oversee the development of key projects and is accountable for the successful closure of business deals.
- Promote and strengthen Talentnet way, enhancing entrepreneurship mindset from Talentnet employees via cross selling process.
- New product development inputs and proposals.

Develop network & Explore market:
- Develop partnership strategy from Talentnet’s networks for identifying new business opportunities
- Identifying and developing optimal revenue models, sales/distribution channels, pricing, and new product development strategies
- Identifying and negotiating strategic partnerships including financial arrangements, customer sharing, and intellectual property rights
- Establish high-level, significant relationships with potential clients, partners, key decision-makers, and industry leaders to promote the organization’s products, services and human capital solutions.
- Be responsible for solidifying Talentnet’s presence in the local & regional marketplace through consistent participation in networking organizations and events.
- Present to and consult with mid and senior managerial level on business trends with a view to developing new services, products, and distribution channels.

Product Development
- Creates and manages the new product development pipeline portfolio, to ensure successive annual rollouts of value-added profitable HRO products/services, to achieve 5-year plan growth targets.
- Collaborates cross-functionally to drive the Customer Centric and Talentnet Core Value - Partnership to bring new products to market.
- Identifies marketing opportunities by analyzing and defining the total market, market share, competitor market share, and available market share by product market.
- Provides leadership and support for the design, development, refinement, and implementation of products by initiating research to identify users’ needs; develop new services to meet their needs; research user acceptance of services; work with delivery teams to identify solution improvements, identify opportunities; develop introductory market programs to introduce new services; and lead status meetings to drive programs or new service initiatives to market. Periodically presents project updates to the leadership team.
- Develops, maintains and updates new product development process to ensure organization are available to be well informed.
- Handles all aspects of taking successful new product concepts through commercialization. Trains and qualifies BD Team to insure a coordinated and successful introduction.
- Responsible for Performance Evaluation Analysis, activities to include: Post launch ROI validation – sales and cost performance validation, Customer/Market feedback, Champion identified improvements, Ensure key learnings and best practice are documented and shared institutionally.
Handles all client specific requests and brand line extension activities.
- Provides timely communication between Sales, Marketing and Client Teams. Topics to include but not limited to syndicated data results, sell sheets, program updates and sales collateral materials.
- Identifies, develops and analyzes of the project justification for capital projects related to cost savings, product improvements and new production capabilities tied to new product introductions.
- Serve in cross-functional roles & responsibilities in support of corporate objectives.

Process/ Function
Service Excellence:
- Be responsible for CRM system and customer service processes to continually improve customer service and make the planned changes quickly and effectively for improvement areas.
- Develop sales framework, tool kits, applied for Sales/ BD nationwide
- Coordinate with Marketing to increase NPS year on year.
- Coordinate with other business FHs to approach potential segments and customers.
- Develop effective customer complaints system and process in place.

People
- Lead, direct, evaluate, and develop a team (if any) to achieve established sales and business development goals.
- Develop Operational model for business development function applied for the whole organization.
- Develop and train business development and sales teams.
- Coordinate effectively with Hanoi branch for business development activities in the North.

JURISDICTION:
- Raise the recruitment request in accordance with the business operation needs.
- Manage team members (in terms of work hours, performance tracking, compensation and benefits container, promotion) by the correct reporting line