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- Prepare training plan and provide technical training and handle qualification, technical competency of operation and technical team
- Provide technical advice, technical support to internal teams (CS/ sale/ operation) and external clients.
- Partner with the Sales team to visit key clients, providing technical consultancy during pre-sales and post-sales stages to capture business opportunities.
- Serve as the main speaker/presenter for external technical seminars, webinars, and workshops organized by SGS to update clients on market trends and regulatory changes in the Toy industry.
- Responsible for new development projects (new testing programs, new lab setup, etc.)
- Study new test methods/ regulations/ clients’ manual and have proper update/ training to all relevant teams
- Participate in drafting of quality documentation, and ISO/IEC 17025 lab accreditation activities.
- Ensure strict adherence to ISO/IEC 17025 and global TJP testing standards. Oversee the technical alignment and correlation between the local lab and the global network.
- Responsible for studying/ creating/ updating quality management system (test methods, SOP, guidelines, datasheet, templates, technical alignment, forms, quality database, etc.), upload them to SharePoints/ technical database related to TJP for the Lab’s using, and ensure the compliance of the Team
- Organize resource to maintain smooth operation of technical team. Review the existing operation/ testing processes and have proper recommendation to Operation Manager
- Perform final technical review and validation for complex TJP test reports, specifically focusing on Age Grading, Hazard Analysis, and Risk Assessment documents.
- Coordinate with operation, CS and Sales Teams to settle clients complaints/ claims and have proper corective actions & preventive action plan
- Compliance with QHSE procedure
- Other duties upon requested
Các phòng ban đang tuyển dụng tại SGS
Hành chính
Buôn bán/ Kinh doanh
Nghiên cứu và Khoa học
Dịch vụ khách hàng
Nhân sự
Marketing/ Truyền thông
Tài chính - Kế toán
Quản lý sản phẩm & dự án
Lao động có tay nghề và sản xuất
Công nghệ thông tin
