SCANCOM VIETNAM LIMITED COMPANY

* GENERAL JOB FUNCTION:

- The Senior Product Sales Assistant concentrates on communication with sales/agents and customers directly or indirectly, production units, to make sure all activities related to order management is always under control

* RESPONSIBILITIES, DUTIES & AUTHORITIES:

* Main responsibility:

- Supervising, monitoring and making sure that all orders are timely and correctly updated in the D365 order management system by his/her staff. Product Sales Assistant is responsible that all customer requirements and needs are timely and clearly communicated to all related departments within ScanCom.

- He/she is proactive in problem solving, training, big picture management and team motivation with the support and advice from the Team Leader.

- Communicate directly or indirectly with customers in the market, as signed by Team Leader

- Support Team Leader to prepare and manage all required materials for meetings with customers either in Europe or Vietnam

- Support and guide the team for on meeting preparation in Vietnam

- Work with the Product Sales Coordinator with information on collections, marketing materials

- Take proactive action with agents/customers and related departments

- Guide and ensure all changes are updated correctly by the relevant team member in D365

- Understand Product & Sales Operations procedures, implement and educate the staff, properly.

- Build close interaction between Own Manufacturing and Contract Manufacturing Production unit, QA, GPM (group planning and monitoring, and TD.

- Participate in customer meetings.

- Supports the System Coordinator in troubleshooting by all daily activities. Transfers his experience and knowledge to the Sales Assistant.

* WORKING RELATIONSHIP:

1. Internal: All relevant departments in SCVN

2. External: Customers or any third parties in case.

3. Reporting:

3. 1 Superior: Sales Operations Manager, GMS, Group CCO

3. 2 Subordinate: None