Rex Hotel Saigon ( Comos Rex Saigon )

OVERVIEW OF POSITION:

KEY DUTIES AND RESPONSIBILITIES:

Duties may include but are not limited to:

• Monitor live surveillance footage across all gaming and non-gaming areas to detect any irregular or suspicious activities.
• Identify and report any violations of gaming regulations, security breaches, or unusual behavior to the Surveillance Senior Officer.
• Ensure compliance with company policies, gaming laws, and security protocols.
• Assist in reviewing recorded surveillance footage to support investigations into disputes, rule violations, or criminal activities.
• Maintain proper documentation of surveillance findings, including incident reports and daily activity logs.
• Work closely with security personnel to provide real-time intelligence on potential threats.
• Operate and troubleshoot surveillance equipment, ensuring all systems are functioning correctly.
• Respond to emergency situations, such as unauthorized access, theft, fraud, or altercations.
• Maintain strict confidentiality regarding surveillance operations, findings, and company policies.
• Stay updated on new surveillance techniques, gaming compliance regulations, and security trends.

KEY FUNCTIONS

• Surveillance Monitoring & Compliance
• Continuously observe gaming tables, cash handling areas, and entry/exit points to detect irregularities.
• Identify rule violations and ensure adherence to security and gaming regulations.
• Incident Identification & Reporting
• Detect and report suspicious behavior, fraud, or security threats in a timely manner.
• Provide detailed reports of surveillance findings to support investigations.
• Coordination with Security & Operations Teams
• Work closely with the Surveillance Senior Officer and security personnel to prevent and resolve security issues.
• Provide real-time updates to security teams during incidents.
• Equipment Operation & Maintenance
• Operate and monitor surveillance systems, ensuring optimal coverage and functionality.
• Report any technical issues or system malfunctions to the Surveillance Supervisor.
• Emergency Response & Risk Mitigation
• React quickly to security alerts and assist in responding to emergency situations.
• Contribute to risk assessments by identifying potential security vulnerabilities.

• The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
• A competitive salary and comprehensive benefits.
• Professional development in a fast-paced and innovative environment.

QUALIFICATIONS INCLUDE THE FOLLOWING:

• Minimum Education: High school diploma or equivalent; certification in security, surveillance, or criminal justice is an advantage.
• Experience: 1–3 years of experience in surveillance, security, or a related field; gaming or hospitality industry experience preferred.
• Technical Skills: Familiarity with CCTV systems, access control systems, and security software.
• Regulatory Knowledge: Basic understanding of gaming regulations, security procedures, and industry best practices.
• Attention to Detail: Strong observational skills to detect suspicious activities.
• Communication Skills: Ability to document findings accurately and report incidents clearly in English.
• Integrity & Confidentiality: Ability to handle sensitive information discreetly.
• Flexibility: Willingness to work in a shift-based schedule, including nights, weekends, and holidays.