Paragon Saigon Hotel

• Plan, organize, and supervise daily operations of the Front Office department;
• Collaborate with the Sales department to maximize occupancy and room rates; drive walk-in sales and upselling programs;
• Personally welcome VIPs and long-stay guests; handle and resolve all guest complaints and feedback professionally;
• Monitor online reviews (OTAs), investigate issues, and implement preventive measures to enhance service quality;
• Oversee guest billing, payment procedures, and documentation; manage room key security and inventory;
• Conduct training, performance evaluations, and ensure staff compliance with grooming and standard operating procedures (SOPs);
• Prepare daily reports, room forecasts, and provide strategic updates to the General Manager;

• Competitive salaray and commission bonus;
• Monthly service charge;
• Social - Health - Unemployment Ins as per law;
• Birthday leave;
• Duty meal, uniforms and free parking lot;
• 13 salary.

• Bachelor’s Degree in Hospitality Management, Tourism, or related fields;
• At least 02 years of experience in a Front Office management role (FOM or AFOM) within the hotel industry;
• Strong customer service orientation with excellent communication and interpersonal skills;
• Proven leadership and people management abilities with a result-oriented mindset;
• Ability to handle high-pressure situations and resolve guest issues effectively;
• Proficiency in English (both written and spoken) is required;
• Highly proficient in MS Office and experienced in using Smile PMS.

- Contact: (028) 3823 3999 / 0792 470 423 - HR Department