Palazzo Club

1. OVERVIEW OF POSITION

The Training & Internal Communication Supervisor is responsible for leading and executing training rollout and internal communication strategies during the Brand Standards implementation and rebranding phase.

This role plays a critical part in ensuring:

• Consistent adoption of brand standards across departments

• Alignment of employee behavior with company values and operational expectations

• High engagement and smooth transition throughout the transformation period

2. KEY RESPONSIBILITIES

A. Training Rollout & Implementation

• Lead and drive the rollout of training programs across all departments in alignment

with brand standards

• Develop and execute training plans, timelines, and rollout strategies to ensure full

coverage

• Coordinate with department heads (HODs) to ensure training participation and

compliance

• Monitor training progress and ensure timely and consistent execution

B. Training Materials Development & Standardization

• Develop, review, and standardize training materials, SOPs, and guidelines aligned

with brand standards

• Ensure all training content is consistent, up-to-date, and scalable across departments

• Work closely with L&D Manager and relevant stakeholders to align training content

with business needs

C. Internal Communication & Change Management

• Develop and implement internal communication plans to support brand standards

adoption

• Drive communication campaigns that reinforce behavioral alignment and company

culture

• Ensure clear, consistent, and timely messaging across all internal channels

• Support change management initiatives to ensure employee understanding and buy-in

D. Employee Engagement

• Lead and organize engagement initiatives to maintain high morale during transition

• Conduct employee surveys and analyze feedback to improve engagement strategies

• Proactively propose initiatives to enhance employee experience and cultural

alignment

E. Performance Tracking & Reporting

• Establish and monitor key KPIs, including:

o Training completion rate

o Training effectiveness

o Employee engagement metrics

• Prepare regular reports on training and communication effectiveness

• Ensure proper documentation and tracking of all training activities

F. Cross-functional Collaboration

• Work closely with HODs and stakeholders to ensure alignment in training and

communication execution

• Act as a key point of contact between HR, L&D, and departments during the rollout

phase

• Provide guidance and support to ensure consistency in implementation

• Competitive compensation package
• Monthly allowances
• Social Insurance; Health and Unemployment Insurance
• Private Healthcare Insurance
• Bonus and gifts for holidays, birthdays, weddings, and more
• 13th-month salary
• Annual company performance bonuses
• Exciting outing trip, team building trip, year-end party,…..
• Annual Health check
• Other benefits (free parking; meals; uniform;...)

• Job requirements
• How well do you fit this job and rank among other candidates?
• Bachelor’s degree in Human Resources, Communications, Marketing, or related fields

• Minimum 2–4 years of experience in Training, Internal Communication, or related roles

• Experience in leading training programs or internal communication initiatives is preferred

• Strong project management and organizational skills

• Excellent communication and stakeholder management skills

• Ability to work in a fast-paced environment and manage multiple priorities

• Experience in change management or transformation projects is a strong advantage

• Proactive, accountable, and results-oriented mindset