New World Phú Quốc Resort ★ 5.0

Customer Service

• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.

• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

• Personally and frequently verifies that guests in the Outlet are receiving the best possible service.

• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

• Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.

Quyền lợi được hưởng:

- Social Insurance as per Vietnamese Law

Được tham gia đầy đủ các loại bảo hiểm theo luật Việt Nam

- Other benefits of Sun Group

- Phí dịch vụ hàng tháng

- Các quyền lợi khác trao đổi khi phỏng vấn. 

Qualifications

• Diploma or Degree in Food and Beverage, Hospitality Management or equivalent is an advantage.

Experience

• Minimum 5 years’ experience in a similar capacity

• People and customer oriented, motivator and self-starter

CV and related degrees ( Submit via Hoteljob )