Movenpick Living West Hanoi ★ 4.0

1. Assist executive housekeeper to ensure that the housekeeping department is effective.

2. Carry self professional appearance and manner, according to the employee handbook.

3. Full knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets/promotions, spa, fitness center and etc.

4. Ensure that assigned rooms, corridors, service areas, and other areas are properly cleaned.

5. Inspect these areas daily and submit work orders to the engineering department.

6. Ensure that all reports are prepared and completely on time.

7. Ensure that an effective and complete training program is in use and that all employees and supervisors are well trained and retrained as needed.

8. Ensure that all housekeeping’s working procedure are available, current and in effect and available for all employees to use as reference.

9. Ensure that proper key controls are in place.

10. Ensure that par levels of linen, towels and uniforms are current; a summary report should be sent to accounting. Take an accurate linen inventory monthly.

11. Responsible for inventory of guest supply and mini-bar inventory of each period

12. Control overtime through good management and immediate response to problems.

13. Ensure that all employees in proper dress code and correct uniform.

14. Immediate response to all guest problems and correspondence.

15. Ensure that lost and found articles are stored properly and that the correct logs are maintained.

16. Maintain a system of absentee tracking.

17. Complete regular forecasts of business levels, manpower and expenses.

18. Maintain a regular quality control inspection of department standards.

19. Develop and maintain a motivational working environment within the department and positive relations with other departments.

20. Provide employee counseling, support and guidance as required.

21. Coordinate work of external contract if required.

22. Maintain a cost effective rostering system, which is flexible to occupancy.

23. Train housekeeping employees to become multi skilled in all facets of housekeeping and associated departments.

24. Maintain an annual leave roster for low occupancy periods.

25. Initiate measures to minimize all wastage of materials and amenities are used in the department.

26. Attend training and meetings sessions as required.

27. Conduct duties or tasks as directed by hotel management

28. Perform other duties assigned by the Executive Housekeeper.

1. Full service charge in probation period

2. Attractive salary & benefits

3. 05 working days/ per week ( 02 days off/ per week)

4. Uniform, Laundry & Meals

5. Be able to communicate in English and fluent in Vietnamese

6. At least 3 year experience in the applied position with managed hotel.

2. At least 2 year experience in housekeeping management in one of in international hotels with evidence of track record of achievements

3. Strong communication

4. Strong in inter-personality and leadership skill

5. Proficiency in English and computer literate

6. Strong in driving results and people management and development

Career Advancement: (not inclusive; varies by experience and scope of previous positions):

1. Executive Housekeeper

2. Senior Management, Department Head/division with respective discipline experience and/or appropriate cross training