La Casa Hanoi Hotel

Responsibilities:

1. Multi-Channel Customer Service

• Manage Chatboxes: Respond to inquiries on Fanpage, Instagram, Zalo, WhatsApp, Tawk.to, and Google Business.
• Handle Hotline: Answer calls and reply to messages via SMS, Zalo, and WhatsApp.Consultation: Address customer Q&As and advise on lifestyle products (cigars, whisky, accessories).
• Event Invitation: Call and message customers to invite them to events based on assigned lists.

2. Online Order Processing & Fulfillment

• Order Reception: Collect and process online orders from websites and social media platforms.
• Logistics Coordination: Work with the shipping parties to manage deliveries and customer returns.
• Order Tracking: Monitor delivery statuses to ensure successful fulfillment and resolve issues.

3. CRM & Customer Membership Management

• Data Maintenance: Create, update, and manage customer account profiles upon request.
• Tier Management: Upgrade qualifying accounts and downgrade inactive or low-spending accounts annually/monthly.
• Data Extraction: Compile and filter customer lists as required by management.

4. Reporting & General Tasks

• Sales Reporting: Prepare detailed monthly sales performance and results reports.
• Ad-hoc Tasks: Execute other duties assigned by the Board of Directors (BOD).

• Competitive salary.
• Full benefits.
• 13th month salary, ceremony, Tet.
• The opportunity to experience high-end service.

Job requirements:

- Bachelor’s degree in Business Administration, or related field.

- At least 2+ years of working experience in the same position.

- Experience in F&B/Retail/Hospitality/Wine & Spirits is a must.

- In-depth knowledge of using various social media platforms for business (Facebook, Instagram, YouTube, LinkedIn)

- English 4 skills.

Bitexco Financial Tower, 02 Hai Trieu Street, Sai Gon Ward, Ho Chi Minh City