InterContinental Phu Quoc Long Beach Resort

• Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues

• Train colleagues to make sure they deliver with compliance and to the standards we expect

• Drive a great working environment for teams to thrive - linking up departments to create sense of one team

• Promote teamwork and quality service through daily communication and coordination with other departments

• Recommend or initiate any HR related actions where needed

• To create the positive publicity opportunities.

• To conduct up-selling training for the staff.

• To Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific.

• To do menu engineering of food and beverage with culinary team through point of sale system.

• To update daily E-log file and Glitch.

• To share guest feedbacks and comments with culinary team and Assistant Director of Food and Beverage.

• To manage and update the customer database and profile.

• To develop and implement a seasonal promotional calendar for F&B products in a restaurant.

• To anticipate market research and review operational update if needed in terms of market changes

• To conduct regular competitor analysis in current market.

• To be responsible in keeping workplace safe and secure and to participate in any hotel activity related to safety management.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

• May assist with other duties as assigned by management

- Health care insurance for personal at least 6 months and for the family after working 2 years

- 24/7 accident insurance

- At least 14 annual leave, 2 days off/week

- Relocation, Repatriation allowance

- Rest & Relaxation, Home leave allowance

- Accommodation, uniform, transportation, and meal are provided

- Service charge as revenue

- International working environment

Required Skills

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

Problem solving, reasoning, motivating, organizational and training abilities.

Good writing skills

Leadership Skills

Qualifications

Diploma in Hotel Management, Food & Beverage, or related field.

Experience

3 years related experience, including supervisory experience, or an equivalent combination of education and experience.

- Certificates related to applied position

- Phone: 02973 97 8888/ 0919 065 846 (Human Resources)