Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• Oversee hotel security systems (CCTV, access control, fire safety, emergency alarms).
• Ensure guest safety through proactive monitoring and incident response.
• Coordinate with local law enforcement and emergency services.
• Identify, assess, and mitigate operational risks (financial, reputational, safety, compliance).
• Develop and maintain a hotel-wide risk register.
• Lead crisis management planning and business continuity strategies.
• Implement security and risk management policies aligned with hospitality industry standards.
• Ensure compliance with local laws, insurance requirements, and brand guidelines.
• Conduct regular audits and inspections of facilities.
• Train staff on emergency procedures, evacuation drills, and guest safety protocols.
• Promote a culture of safety awareness among employees.
• Handle guest incidents discreetly and professionally.
• Manage the security and risk management team.
• Report regularly to hotel General Manager.
• Provide risk analysis and recommendations for strategic decisions.

• Local and international training course
• 05 working days | 02 days-off per week
• Staff duty meal & uniform are provided by Hotel
• Free motorbike parking
• Annual health check (for official staff only)
• The ALL Heartists program, the benefits program dedicated to Accor Heartists

• 2+ years of experience as a Security & Risk Manager or Assistant Security Manager.
• Proven ability to lead, train, and coordinate a dynamic security and emergency response team.
• A sharp eye for finding hidden risks, keeping accurate incident records, and making sure all safety rules are strictly followed

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