Bệnh viện FV ★ 2.8

* General purpose of the position:

- Be the Translator and Interpreter between FVH Staffs and Japanese patients for any matter (admissions, consultations, insurance, etc…)

* Assist Japanese patient during their visit at FV

- Welcome and guild new Japanese patient

- Help them to fill registration form

- Guild them to use the patient card and advice them to book appointment before coming

- Assist Japanese patient during their visit at FVH

- Support FVH information for Japanese patients

- Escort patient to go to the right department for consultation

- Escort patient for doing the test that prescript by doctor

- Escort patient for buying the medicine if any

* Translation/ interpretation

- Translate between doctor and patients and vice versa:

- Translate what patients said about her/ his disease

- Translate all information about the diagnosis/ treatment given by doctor

- Interpreter all information (Admission procedure, insurance, pre- op, discharge, re-consultation, medication…) provided by FVH staffs to Japanese patients

- Translate all notice or information when required

* Phone duty

- Responsible for handling a duty phone

- Responsible for interpreting between FVH staffs and Japanese patients when needed (especially during the night and the weekend)

* Others task

- Report

- Make weekly report of translating and interpreting activities

- Undertake other tasks as may be required from time to time by Patient Services Manager

- Work with Marketing department to check the brochures, advertisements, which were translated into Japanese language