Furama Resort ★ 4.0

1. Manage assigned Corporate accounts in Hanoi and designated Northern Vietnam markets.

2. Develop direct FIT, corporate group and MICE business for Furama – Ariyana Tourism Complex.

3. Identify and prospect new corporate accounts and business opportunities.

4. Conduct regular sales calls, client visits and presentations.

5. Build and maintain strong relationships with key corporate clients and decision-makers.

6. Understand client needs and recommend suitable accommodation, MICE and event solutions.

7. Promote the full range of products and services within Furama – Ariyana Tourism Complex.

8. Prepare professional proposals, quotations, presentations, contracts and confirmations.

9. Follow up on inquiries and tentative business to maximize conversion.

10. Negotiate rates and commercial terms within approved company guidelines.

11. Achieve assigned revenue, sales activity and account development targets.

12. Grow production and revenue from existing accounts.

13. Maintain accurate client profiles, account information and sales activities in the designated system.

14. Collect client feedback and report important information to supervisors in a timely manner.

15. Handle client concerns professionally and coordinate appropriate solutions.

16. Conduct market research on trends, demand and new business developments.

17. Monitor competitors’ products, pricing, positioning and sales activities.

18. Maintain strong product knowledge of Furama Resort, Furama Villas and Ariyana Convention Centre Danang.

19. Provide market intelligence and recommend potential sales opportunities.

20. Work closely with the Danang Sales Team on bookings, groups, MICE inquiries and confirmed business.

21. Coordinate site inspections, FAM trips and client visits with relevant teams.

22. Coordinate with Reservations, Revenue, Events, F&B, Front Office and other departments as required.

23. Ensure confirmed business and client requirements are properly communicated to operational teams.

24. Participate in sales missions, roadshows, trade shows, networking events and client functions as assigned.

25. Develop new business through calls, networking, referrals and industry events.

26. Prepare weekly sales activity reports and action plans.

27. Prepare monthly market updates and business summaries.

28. Maintain and regularly update the sales pipeline and follow-up status.

29. Support the Sales Manager/DOS/DOSM in implementing sales strategies and promotional activities.

30. Perform other sales-related duties as assigned by Management.

• Provision of uniforms and duty meals.

• Professional working environment.

• Entitlement to insurance as per labor law.

• In addition to the basic salary, entitlement to monthly service charges even during probationary period.

• 12 public holidays and 12 annual leave days per year.

• Tet and holiday bonuses.

• Attending employee events such as Outing Trip, Townhall, International Children's Day, Year End Party,...

Bachelor’s degree in Hospitality Management, Business Administration, Tourism or a related field.

Experience

Minimum 2–3 years of relevant experience in Hotel/resort sales, preferably in Corporate, MICE or hospitality sales.

Previous experience as Sales Executive, Senior Sales Executive or Assistant Sales Manager is preferred.

Good knowledge of the Hanoi Corporate and MICE market; an established network in Hanoi/Northern Vietnam is highly desirable.

Skills & Competencies

Strong sales, negotiation, business development and customer relationship skills.

Excellent communication, presentation and interpersonal skills.

Good analytical, organizational, planning and time-management skills.

Results-oriented and able to work independently while coordinating effectively with internal teams.

Good command of written and spoken English and Vietnamese.