Furama Resort ★ 4.0

1. Having knowledge of entire Reservation Procedure according to International Hotel manual system.
2. Control room’s inventory including allocation and reservations to areas of maximum yield and blackout dates.
3. Allocate daily tasks to Reservations staff.
4. Review reservation booked daily.
5. Check correspondences 5days in advanced
6. Review arrival report daily.
7. Track market codes & rate code
8. Responsible for training staff for daily and weekly
9. Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
10. Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
11. 10. Responsible for various Production reports and supply to each department concerned.
12. Monitoring Telephone Manner and general performance of reservations staff daily.
13. Ensure accuracy of guest history and client profiles in Data Base
14. Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager
15. Coordinate with RSVN Manager to monitor working behavior and create excellent working environment for the whole team.
16. Work close with Accounting department for any issue related billing & invoice or payment.
17. In charge of handling group booking
18. Follows up tentative bookings and update reservation status
19. Manage Hotel Bank and GDS close out/opening-up dates, if applicable
20. Reviews no-show and cancelled reservations and processes charges according to hotel’s policy
21. Create and maintain allotments
22. Responsible for work schedule
23. Responsible for maintaining a Neat and Orderly position at all times.
24. Perform any other duties might requested by Reservation Manager or Front Office Manager.

- Other benefits according to company policy

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sale team