Crown Complex

Mô tả công việc

• Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
• Communicates to superior any difficulties, guest comments and other relevant information
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Prepares for service by ensuring:
• Outlet equipment is clean
• Equipment is sorted and stored
• Glassware is polished
• Flatware is polished
• China is clean
• Waiter stations are prepared
• Cutlery is placed for buffet and table service
• Tables are set
• Reservations are read and familiarized
• Special occasions are ready
• Music is on
• Lighting is on
• Outlet is ready for service and guest comfort
• Carries out effective service by ensuring:
• Guests are greeted and seated
• Daily specials are explained and up sold
• Food orders are processed accurately
• Trays and tray jacks are effectively used
• Food orders are taken quickly
• Payment methods are handled accurately
• Working areas are cleaned and re-set quickly
• Bar is clean
• Used ashtrays are regularly cleaned
• Guests are conversed with in relation to the food and beverage products
• Carries out effective beverage service by ensuring:
• Beverages are up sold and regularly replenished, abiding by responsible alcohol service regulations
• Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
• Promoting and selling cocktails to guests
• Making and presenting cocktails
• Coffee and tea is served hot and in accordance with standard
• Take appropriate action to resolve guest complaints
• Food and beverage stock is stored in relation to hotel procedures
• Performs related duties and special projects as assigned
• Conversant with emergency evacuation and fire procedures for relevant department

Quyền lợi được hưởng

• Competitive remuneration package
• Opportunity to work at one of the biggest hotel groups in the world which has been named to the FORTUNE 100 Best Companies to Work For list, an annual ranking of companies with outstanding workplace cultures according to global research and consulting firm Great Place to Work and FORTUNE.
• International and professional but friendly 5-star working environment.
• Delicious and nutritious meal at Hotel Associate restaurant.
• Uniform provided by Hotel.
• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
• Food and Beverage discount at Hotel restaurant.
• Social Insurance, Health Insurance and Accident Insurance as per law
• Accident 24/7 Insurance
• Other benefits following Hotel policy & Vietnam labor law

Yêu cầu công việc

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Diploma degree and above with major in hospitality management or equivalent
• Good command of English
• At least 01-year experience in similar position
• Have general knowledge of restaurant operations

Yêu cầu hồ sơ

APPLICATION: Submit on Hotel job