Jio Health ★ 1.9

JOB PURPOSE
- To supervise the operation of the Customer Service Department;
- To resolve cases and situations related to Customer Service activities in a timely and effective manner;
- To participate in the process of recruiting and training new employees;
- Tasks as assigned by Clinical Head.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Monitor and assign the daily operations of Customer Service Department;
- Respond to customer service issues in a timely manner;
- Create customer care proccesses, policies and standards;
- Build customer satisfactions goals and coordinate with relevant personnel to achieve those goals in a stable way;
- Implement effective loyalty programs;
- Make sure customer profile information is complete and accurate;
- Statistically assess the service situation and write detailed reports;
- Recruit and train new personnel;
- Manage department budget;
- Stay up-to-date with the latest techniques and procedures of the service industry

BENEFITS
- Attractive salary according to experience;
- To fully participate in social insurance, health insurance and unemployment insurance regimes;
- 13th-month salary bonus;
- Annual teambuilding travel;
- Jio Premium comprehensive healthcare package (unlimited number of visits, general health examinations 02 times a year);
- Other welfare regimes according to the company's policy;
- To work in a dynamic, creative environment full of development opportunities.