Mămmy VIỆT NAM ★ 3.5

2.1. International Customer Development and Relationship Management

• Proactively identify, approach, and develop potential international customers, distributors, and agents, focusing on Southeast Asia and other key markets.

• Introduce products, provide samples, understand customer needs, prepare quotations, and follow up on customer feedback.

• Participate in commercial negotiations, facilitate contract signing, and close sales in accordance with approved company policies.

• Maintain relationships with existing customers, address feedback, encourage repeat orders, and identify new business opportunities.

2.2. Export Order Coordination and Management

• Monitor the entire order lifecycle, from quotations, order confirmation, and contract signing to payment and delivery, while keeping customers updated on progress.

• Coordinate with internal departments and outsourced export service providers and logistics partners to ensure timely and effective order fulfillment and resolve arising issues.

• Monitor export documentation and shipping procedures, coordinating matters related to contracts, international payments, transportation, and customs clearance.

• Receive customer requests regarding product documentation, packaging, and market information; coordinate with relevant departments to ensure timely responses.

2.3. Market Research and Business Development Support

• Collect and analyze information on customer demand, market prices, competitors, and distribution channels in assigned markets.

• Monitor trends in the mother and baby food and nutrition industry; identify market opportunities and propose customer acquisition strategies and suitable sales support initiatives.

• Participate in international trade fairs and exhibitions and explore B2B sales channels in accordance with company plans.

2.4. Customer Information Management and Reporting

• Maintain and update customer databases, communication records, and sales opportunity pipelines.

• Monitor sales performance against assigned targets and prepare periodic reports on customers, orders, revenue, and market developments.

• Perform other related duties as assigned by the Export Sales Manager.

3.1. Educational

• College diploma or bachelor’s degree in International Business, International Economics, Foreign Trade, Business Administration, or a related field.

• Proficient in all four English skills (listening, speaking, reading, and writing), with the ability to communicate and work effectively with international customers.

• Basic understanding of export sales procedures, quotations, international sales contracts, Incoterms, and international payment methods such as T/T and L/C.

3.2. Experience

• 1–3 years of experience in Export Sales or International Business.

• Hands-on experience working directly with international customers. Experience in FMCG, food and beverage, or mother and baby products is preferred.

3.3. Skills and Competencies

• Strong communication, negotiation, and customer persuasion skills.

• Proactive, commercially minded, quick to identify business opportunities, and results-oriented.

• Good organizational and customer follow-up skills, with the ability to coordinate effectively across departments.

• Ability to work under sales pressure, handle unexpected situations flexibly, and demonstrate a willingness to learn.

• Proficient in office applications for customer data management, order tracking, and reporting.

• Responsible, proactive, and willing to travel domestically and internationally as required by the job.