HOTEL NIKKO SAIGON ★ 4.7

Coordinate closely with Housekeeping and other departments to ensure smooth guest arrival and stay experience.

Ensure all reservations and guest information are accurate in the system (OPERA).

Deliver professional check-in and check-out services with efficiency and a warm, hospitable attitude.

Provide excellent guest service by handling inquiries, requests, and special needs promptly and professionally.

Maintain strong knowledge of hotel services, promotions, and facilities to effectively assist guests.

Handle phone calls, provide clear information, and support guest communication.

Work closely with F&B and other departments to ensure guest satisfaction.

Monitor guest activities, report issues, and coordinate with Security when necessary.

Keep updated on daily events and city information to better assist guests.

Follow up on guest payments and maintain accurate records.

Report guest feedback and issues to Duty Manager and maintain daily logs.

Very attractive service charge

13th month salary

14th month bonus based on performance and business result

The bonus for public holidays throughout the year, New Year holiday and Lunar New Year according to regulations

Pay insurance based on the contracted salary during the probation period, according to the Social Insurance Law

Work 5 days per week or 44 hours per week

Meal allowance on duty (02 meals per day)

Annual health check-up

Uniforms and Laundry service provided

Yearly outing trips (both domestic and international)

Free parking

Certificate in Front Office operations (Reception).

Good command of English, equivalent to B2 level.

At least 1 year of experience in a similar position.

Preference will be given to candidates with knowledge of OPERA system.

Strong service mindset with a professional attitude.

Willing to work in shifts (including weekends and public holidays).

Note: This position is open to Male candidates only

Apply directly via Zalo (Nikko - Talent Acquisition)

Tel: 0934 169 294