Dịch Vụ Thương Mại Thiên Hồng

1. New Customer Acquisition & Market Development

• Proactively hunt, approach, and convert potential B2B customers in international export markets.
• Source leads through multiple channels: LinkedIn, email marketing, international trade exhibitions, websites, and referrals.
• Conduct market research to identify emerging trends and target client segments.
• Build and maintain a robust customer database utilizing CRM software.

2. Key Account Management & Technical Consultation

• Maintain and grow relationships with existing accounts to maximize customer lifetime value.
• Consult clients on indoor furniture products, materials, and production capabilities (up-selling & cross-selling).
• Address and resolve customer complaints or operational issues promptly to build long-term trust.

3. Export Process & Order Management

• Prepare professional quotations; negotiate pricing, payment, and contract terms.
• Master international trade operations: Incoterms (FOB, CIF, EXW), payment terms (L/C, T/T), and customs clearance.
• Manage shipping documentation, including PO, PI, Packing List, Bill of Lading, and Certificate of Origin (C/O).
• Coordinate closely with internal teams (Costing, R&D, Production, QA/QC, Logistics) to ensure smooth order execution and on-time delivery.

4. Performance Tracking & Reporting

• Achieve and exceed KPIs regarding sales revenue, new client acquisition, and conversion rates.
• Formulate monthly, quarterly, and annual individual sales plans.
• Monitor sales metrics (pipeline, revenue) and report directly to the Sales Manager.

• 3+ years Export Sales experience in Furniture/Wooden manufacturing.
• Trade Expertise: Solid knowledge of Incoterms (FOB, CIF, EXW), payment terms (L/C, T/T), and export documentation (PO, PI, BL, CO).
• Technical Skills: Ability to grasp furniture specs/production capabilities and coordinate with the factory team.
• Language: Fluent English (written & spoken) for direct negotiation with global clients. Second language (Chinese, Japanese, Korean) is an advantage.
• Proficient in office software (Word, Excel, PowerPoint).
• Skills in working with CRM and sales tools.
• Mindset: Strong hunting skills, KPI-driven, and able to work under tight deadlines.
• WORKING AT 161A, DT749A, BUNG THUOC HAMLET, LONG NGUYEN WARD, HCMC. (MON TO FRI)