Bao Bì Việt

1. Establish and Maintain QMS

- Implement and update ISO/BRC documentation and procedures.

- Conduct internal audits, manage CAPA, and ensure effectiveness.

- Manage external audits from customers and certification bodies.

2. Quality Supervision

- Oversee QA inspection of raw materials, in-process, and finished goods.

- Approve product specifications, COA, and COQ.

- Collaborate with R&D and Production to evaluate new materials or processes.

3. Customer Complaints & Corrective Actions

- Manage customer complaints and conduct root cause analysis (8D, 5Why, Fishbone).

- Implement corrective and preventive actions and verify their effectiveness.

- Report complaint trends and improvements to management.

4. Training and Team Development

- Provide training on ISO 9001 BRC, 5S, Kaizen, SPC, MSA, and 7QC Tools.

- Develop QA competence and foster a quality culture across departments.

5. Continuous Improvement

- Analyze defect and rejection data to identify improvement opportunities.

- Lead Kaizen, Lean, or Six Sigma projects for productivity and quality enhancement.

6. Change Management (ECN)

- Manage engineering changes with risk assessment and approval.

- Update related documents (WI, BOM, Recipe, Spec) and communicate changes.

7. Reporting and KPI

- Prepare weekly/monthly/quarterly reports on quality performance.

- Monitor KPI: defect rate, complaint rate, audit score, CAPA compliance.

8. Cross-Functional Coordination

- Act as the focal point among QA, Production, R&D, Sales, Warehouse, and Procurement.

- Support Sales during customer audits and sample approvals.