Amphenol Communication Electronics ★ 3.0

· Provide daily HelpDesk support for end users (PC, laptop, printer, software, email, network)

· Support Microsoft Windows, Microsoft Office and business applications

· Manage user accounts and permissions in Active Directory

· Troubleshoot LAN/WAN, Internet and Wi-Fi connectivity issues

· Support network infrastructure, including network cabling, switches and wireless access points

· Support production-related IT equipment (barcode scanner, label printer and production terminals)

· Maintain IT inventory and asset records

· Coordinate with vendors for hardware repair and maintenance

· Ensure IT equipment and network cabling are properly organized according to company standard

· Follow IT policies, security standards and documentation procedures

· Diploma or Bachelor's Degree in Information Technology or related field

· Minimum 1 years of IT Support experience

· Good knowledge of Windows OS, Active Directory, DNS, DHCP and networking

· Familiar with PC, printer and network troubleshooting

· Experience in manufacturing environment is an advantage

· Ability to communicate in English and read technical documentation

· Ability to work independently and manage multiple tasks effectively

· Responsible, proactive, service-minded and able to work under pressure