Tập đoàn Y khoa Hoàn Mỹ ★ 2.5

OUR CARE VALUES

Hoan My is guided by our CARE values: Commitment to Quality Care, Accountability for Outcomes, Respect for Our Communities, and Empathy with Our Patients. These principles shape how we work and how we treat one another. We seek people who put these values into practice and show excellence, innovation, and integrity in their work.

JOB SUMMARY

Business Optimisation Manager to support hospital business planning and operational optimisation across the Group. This is a cross-functional role working closely with hospitals and functional teams to improve patient journeys, operational workflows, functional planning, renovation design and post-renovation performance.

MAIN RESPONSIBILITIES

Patient Journey & Operational Standardisation

• Standardise and optimise patient journeys and operational workflows across hospitals.
• Improve patient flows and service touchpoints to enhance patient experience and operational efficiency.
• Work with hospitals and functional teams to implement One Hoan My operational standards.
• Drive continuous improvement based on operational feedback.

Functional Planning

• Partner with hospitals to develop business and service development plans.
• Analyse service demand, patient flow and operational requirements.
• Translate business plans into functional requirements for renovation and development projects.

Renovation Optimisation

• Review layouts, concepts and renderings from an operational perspective.
• Ensure designs support patient flow, staff workflow, efficiency and future scalability.
• Identify operational risks and recommend improvements before construction.
• Collaborate with architects, project teams and hospitals throughout the design process.

Post-Renovation Optimisation

• Monitor operational performance following renovations or new service implementation.
• Analyse patient volumes, utilisation, patient flow and operational KPIs.
• Identify opportunities and recommend practical operational improvements.

Performance & Data Analysis

• Work closely with the Data Analytics team to track outcomes, analyse information and provide data-driven recommendations.

• University degree, preferably in a healthcare-related field.
• 8+ years of experience in healthcare operations and/or process optimisation.
• Strong understanding of hospital/clinic workflows and patient flow management.
• Basic knowledge of biomedical/facility management, customer service and finance/P&L management.
• Strong analytical, problem-solving and project management skills.
• Excellent communication and cross-functional collaboration skills.
• Intermediate English proficiency.
• Proactive, detail-oriented and results-driven, with the ability to adapt to changing priorities.

---

Thank you for your interest in career opportunities at Hoan My Medical Corporation. Candidates whose qualifications match our hiring requirements will be contacted within 14 days for the interview process. We appreciate your interest in joining Hoan My Medical Corporation. If you are not selected for this role, your application will remain in our candidate database for consideration for future opportunities.